Collections Coordinator (Maternity Leave Contract)
Bayshore HealthCare
Mississauga, ON, CA
4d ago
source : PostJobFree


  • Responsible for the timely, thorough review and analysis of the Aged Trial Balance and to manage the collections efforts for overdue accounts, as per established operating procedures.
  • The ability to effectively and concurrently work numerous accounts with diverse and conflicting requirements.
  • Update and maintain accurate customer files with all applicable correspondence and report status to management, as required.
  • Communicate with clients, patients, families, insurance companies, national funders, and / or government agencies to resolve billing concerns and to obtain payment.
  • Able to create customized solutions for problematic accounts in an effort to mitigate losses and to formulate collection strategies to ensure timely customer payments.
  • Respond to customers and branch inquires related to account balance and billing concerns. Provide a statement of account and supporting documentation when required.
  • Monthly conference calls and on-going support is to be provided to the branch offices in an effort to provide visibility to their client accounts and to review status and assess risk.
  • Review and resolution of unapplied and / or short payments.
  • Liaise with Accounts Receivable and Billing Coordinators to resolve transactional issues such as client set-up issues, unapplied payments, etc.
  • Audit Service Agreements to ensure policy compliance.
  • Assess the results of Credit Bureau reports to determine credit risk.
  • Timely identification and escalation of problematic accounts to the Senior Collections Coordinator.
  • Must be able to exercise good judgement in handling insurance, government and / or non-government accounts and understand insurance contractual obligations and arrangements.
  • Make recommendations on process improvements.
  • Answer the incoming AR Line as required and respond to customer requests with expert customer service.
  • Participate in ongoing internal and / or external continuing education activities.
  • Involvement in special projects, as assigned. Projects may include, but are not limited to, testing / implementation of system upgrades or enhancements.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
  • Participates in proactive health & safety activities while performing all duties and is responsible to notify immediate supervisor of any health & safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnelEducation & Experience
  • High school diploma or equivalent; completion of a collection course / program is preferred.
  • Minimum of 5 years first-party collections experience required and preference will be given to those with consumer collections experience.
  • Intermediate knowledge of MS Office (Word, Excel, and Outlook).
  • Strong knowledge of provincial and federal laws governing the collection of debt.Competencies & Skills
  • Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work.
  • Innovative, self-starter with the ability to work proactively and think independently.
  • Thrive in a fast-paced, changing environment.
  • Works well under pressure while maintaining a professional approach and communications.
  • Exceptional interpersonal skills and the ability to work independently and as part of a team.
  • Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.
  • Fluency in French (both verbal and written) is not required, but would be advantageous.
  • Ability to build and maintain effective working relationships and demonstrate behaviour that reflects ethics, professionalism, and respect.
  • Initiates new ideas to increase overall team effectiveness; committed to self-development, and sharing of best practices.
  • Strong problem-solving and critical-thinking skills; able to identify issues, and propose viable solutions.
  • Strong attention to detail is critical.
  • Must demonstrate exemplary customer service skills.
  • Familiarity with PeopleSoft and Procura would be considered a definite asset.
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