Manager of Market Intelligence
TELUS International
Vancouver, BC, CA
10d ago

Description

Create better business outcomes with your analytical acumen and creativity.

Join our team

The Marketing Intelligence team plays an important role in delivering the key marketing KPIs and metrics to support the Consumer & Small Business (CSB) organization.

As a team, we are passionate about understanding and turning data into insights to help drive the success of TELUS. We embrace new tools and best practices to ensure our stakeholders can easily and quickly get the information that they need to make the right decisions at the right times.

Here’s the impact you’ll make and what we’ll accomplish together

As Manager - Market Intelligence, you will have a high exposure role within the CSB marketing organization leading a team of Market Intelligence (MI) / Business Intelligence (BI) professionals.

You will work collaboratively with both stakeholders and your team to drive a strategy that elevates and enhances the reporting and analytical capabilities of the organizational.

Under your leadership, the stakeholders you support will benefit from reporting and insights with a focus on reliability, accuracy and timeliness to drive the right decisions for TELUS.

Here's how By :

  • Leading a team of Market Intelligence professionals, providing timely and actionable reporting and insights to support decision making across the organization
  • Driving the capabilities of the team to translate business questions and requirements into actionable insights, not just data and reports
  • Developing and managing reporting and analytical capability roadmaps
  • Working collaboratively with VP, Director and Manager Stakeholder teams
  • Ensuring delivery of time-critical business results reporting (e.g. month-end reporting, Consumer Solutions Leadership Team updates, etc.
  • to Finance and the Executive Leadership teams

  • Leading the implementation of self-serve reporting tools such as Tableau and Domo, to deliver enhanced capabilities to end-users
  • Collaborating with our stakeholders, Business Intelligence team and Business Transformation Operations (BTO) teams to provide requirements as part of our reporting capabilities roadmap
  • Leading, coaching and engaging a team to support the above responsibilities
  • Qualifications

    You're the missing piece of the puzzle With :

  • Sound knowledge and best practices in business intelligence, reporting, customer analytics, customer / market analysis
  • Strong executive and senior management stakeholder management skills
  • Ability to distill complex information into succinct insights & actionable implications to leadership
  • Proven analytical / business skills, planning and prioritization competencies
  • Excellent communications skills including experience developing and delivering presentations for senior management
  • Experience establishing and maintaining cross functional relationships (including other BI / MI teams, Finance, etc.)
  • Ability to develop and articulate market / business rationale for analysis
  • Proven ability to work under pressure
  • Experience in dealing with ambiguity and balancing multiple priorities / needs
  • University degree in business, marketing, finance, mathematics, engineering or accounting
  • 5-6 years’ experience in business and / or analytics, preferably within the telecom / wireless industry
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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