Customer Care
Xplornet
Cornwall, ON, Canada
6d ago

Key responsibilities include :

  • Answering inbound calls from potential customers to present the value of Xplornet Internet Services - no cold calling!
  • Being the first impression for potential customers driven to contact us though our marketing efforts
  • Actively listening to potential customers, analyzing their needs and offering customized solutions
  • Offering additional Xplornet products and services
  • Using effective relationship building skills and probing abilities to successfully close the sale
  • Working with partners and tools provided to schedule customer installation appointments
  • Managing your individual prospects via follow-up calls and emails
  • Working independently towards individual and team objectives
  • The ideal candidate will possess :

  • Bilingualism (French / English) is an asset
  • Excellent communication skills, verbal and written, with strong closing techniques
  • Excellent listening skills, know when to suggest additional products / services to increase customer satisfaction
  • Strong time management and organizational skills
  • Ability to multi-task with attention to detail
  • Professionalism and tact in representing the organization
  • Focus and self-motivation in accomplishing work objectives
  • Working knowledge of Microsoft Office software and Internet browsers
  • Familiarity with basic use of voice mail and electronic mail systems
  • Working knowledge of Microsoft Office software and Internet browsers
  • Familiarity with basic use of voice mail and electronic mail systems
  • We will :

  • Provide training and support where you need it
  • Give you autonomy in your day to day tasks and help you succeed!
  • As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

    Details will be supplied to applicants as they move through the selection process.

    Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process.

    Please let your recruiter know during the selection process of any accommodation needs.

    Company Overview :

    Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers.

    For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada.

    Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

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