Kandy CPaaS Product Manager
Ottawa, ON
1d ago

About Ribb n :

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world class technology and intellectual property, the company delivers intelligent, secure, embedded real-

time communications for today’s world. The company transforms fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-

based architectures, enabling highly productive communications for consumers and businesses. With 64 locations in 27 countries around the globe, the company’s innovative, market-

leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment.

The company’s Kandy Communications Platform as a Service (CPaaS) delivers a comprehensive set of advanced embedded communications capabilities that enables this transformation.

To learn more, visit ribboncommunications.com.

Position Title :

Location : Ottawa, Canada

Location : Position Summary :

At Ribbon we’re working to change how the world communicates by embedding communications naturally and in-context. We’re looking for product leaders with passion and innovation to help us disrupt the communications market.

About Kandy

Kandy is Ribbon’s Cloud business unit. The Kandy Communications Platform as a Service (CPaaS) allows businesses to easily embed real-

time communications into their business applications, web sites, and workflow. Kandy is building an app economy around real-time communications.

To learn more, visit : About the Role

About the Role

Kandy is growing, and we’re looking for an experienced Product Manager who can work collaboratively with large CSPs and Sales Teams to help define customer requirements, and drive strategy and direction for key platform services such as SIP Trunking and SBC as a Service.

The successful candidate will have experience managing all aspects of a product, as well as possessing exceptional customer-

facing communications and presentation skills with experience leading discussions and managing customer engagements. You should have knowledge in cloud services, platforms, and technologies, as well as real-

time communications technologies such as UCaaS, CPaaS, WebRTC, SIP Trunking, SBCs, IVR, etc.

We expect you to be able to work and communicate across organizations at all levels, and where teams and individuals are distributed globally.

It is particularly important that you have experience leading cross functionally with customers, UX design, engineers, operations, support teams, etc.

Experience and Skills : Required experience :

Required experience :

  • 5-10 years experience in software product management / product leadership roles, with a track-record of delivering quality, highly-reliable products
  • Strong sense of ownership and accountability - own the roadmap and content prioritization for your products. Be able to communicate both the business and technical rationale behind your product decisions.
  • Adaptable you’re always accepting of input / feedback, you learn from mistakes, and you admit to what you don’t know
  • Collaborative approach - With the R&D, release planning, and DevOps teams to plan and coordinate Agile sprints across multiple product domains
  • Focus on customer success
  • Able to communicate ideas succinctly and effectively
  • Affinity for the end user, and experience working closely with UX designers to define the customer / end-user journey and buy-flows
  • Proven track record of balancing long-term strategic thinking with tactical execution of multiple development plans
  • We work in a fast-paced environment, and you need to keep perspective, defuse tension and broker compromise when needed.
  • Relevant experience :

  • Telecommunications and SaaS experience (preference towards experience in UCaaS, CPaaS, STaaS / SBCaaS, and IP Telephony).
  • Knowledge of project management, software development, customer operations and new product introduction
  • Delivery of advanced user experiences web page / portal / mobile clients.
  • You've been working in agile software development methodologies.
  • Engineering / Computer-Science degree, MBA an asset.
  • Imagine the future. Make it happen - with Kandy.

    Ribbon endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.

    Please contact Recruiting at recruiting rbbn.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.

    This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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