Who we are :
At Meridian, we’re committed to providing Canadians with exceptional banking, features, services, security, and advice so they can get everything they want from their money, and their lives.
We are Ontario’s largest credit union and the third largest in Canada, with over 350,000 Members.
Credit unions are not-for-profit, and more focused on community. At Meridian, our Members are owners - that means that any profit we make goes right back into improving our products and services and innovating new ways to enhance our Members' lives.
Meridian’s dedication to helping Canadians goes beyond banking. Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians.
That’s why we invest portions of our profits in financial literacy, local community organizations, environmental initiatives, co-op programs, and more.
We also match our employees' donations and empower them to get more involved in volunteering.
You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience.
As a senior member of the branch sales / leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate advice and recommendations to fit their needs.
This will include offering large or complex credit and investment advice as well as proactively identifying and promoting opportunities for Meridian products and services.
In this role the Financial Services Advisor will be responsible for meeting and exceeding specific individual and team based business goals.
While providing the right financial solutions, the incumbent will manage Member portfolios to genuinely build and develop relationships with Members.
While actively positioning Meridian’s products and services to add value to our Members financial well-being.
With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes.
As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment.
We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done, and will be accountable for a variety of support functions within the branch.
Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and Bringing the Member Experience to life .
The Financial Services Advisor will work alongside and align financial strategies and activities to support Meridian’s internal business partners Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products / solutions.
In addition, this role will be responsible for meeting and exceeding specific individual goals and contributing towards team based business results.
This role is expected to proactively engage in revenue generating and sales based activities, foster and deepen Member relationships and refer business to other channels.
This role is ideal for individuals who are driven by delivering an exceptional Member Experience, and thrive within the changing landscape of the financial services industry.
Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
Is Highly Engaged
Demonstrates empathy with colleagues
Communicates thoughts and ideas openly
Respects others and their opinions / ideas
Values diversity of thought and promotes inclusion
Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Actively participate and support the team in the planning process, assisting with implementation and providing feedback.
Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.
Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program
Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.
Serves Members with excellence
Demonstrates patience in difficult situations
Shows empathy to Members’ perspectives
Understands how Meridian’s products and services can add value to our Members
Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.
Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skills
Engage in revenue generation and sales based activities in order to achieve performance objectives.
Open new Member accounts using account opening strategies
Hold or willingness to obtain Mutual fund accreditation and maintain thorough knowledge of economic and market conditions
Build external centres of influence to optimize sales and service results
Use Meridian tools to proactively identify and promote opportunities with all Members to deepen relationships and provide seamless service experiences
Embrace virtual technology platforms and leverage them to host meetings and engage in impactful communication with Members
Through sales excellence earn the right to ask for business and drive new referrals
To appropriate partners in Retail Wealth, Small Business and Commercial
Resolve problems at first point of contact where possible and refer more complex Member concerns to appropriate staff
Balance and process daily work in accordance to standard compliance, audit, policies and procedures
Works with the Branch leadership team, to champion and implement corporate strategies and programs for the branch.
Maintain discretion and confidentiality to respect Members privacy.
Demonstrates excellent listening and strong consultative skills.
Removes systemic barriers to exceptional Member Experience.
Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.
Establishing a compelling vision and executes on strategy.
Takes initiative and accountability knows what needs to get done
Knows the business and their function deeply
Understands their role in the organization
Develops cross functional relationships
Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.
Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.
Participating in the development and implementation of branch business plans.
Participate and execute with the team our Community engagement plan
Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values
Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.
Knowledge, Skills and Experience
Strong desire for career growth within the financial services industry
Strong business acumen and financial industry knowledge
Post-secondary education at least 3 years of equivalent work experience in a financial services sales environment with a proven track record in sales
At minimum MFDA licensing is required
Excellent organizational and Member service skills
Strong knowledge of computer systems.
Flexible to work all scheduled hours which include evenings and weekends
Ability to make decisions, act decisively and provide friendly and personable service.
Strong negotiation, interpersonal, written and oral communications skills.Must be able to mitigate and resolve Member Concerns.
Effective organizational time management, and problem solving skills; ability to grasp concepts and processes quickly;
demonstrated ability to partner and influence.
Ability to make decisions, act decisively and provide friendly and personable service.
Strong negotiation, interpersonal, written and oral communications skills.Must be able to mitigate and resolve Member Concerns
Embrace virtual technology platforms for use in both Member and Meridian partner meetings
Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.
Proven track record of bringing new ideas forward, while staying on top of trends in the market place
Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.
Experience the Difference!
Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Meridian is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs.