Developer, Software Full Stack
bell
Toronto, ON, CA
27m ago

Req Id : 302119

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love.

If you’re excited about transforming the way people connect, our Network team is the right place for you.

Bell’s Operational Planning and Technology (OPT) team is looking for a Developer, Software Full stack. If you have a passion for delivering exceptional customer experience, you will want to seize this incredible opportunity.

The successful candidate will work closely with our customers while supporting various OPT team members.

OPT is committed to deliver accurate, useful, and timely information to guide and support strategic decision making. OPT functions as trusted advisors and subject matter experts to drive homogenous solutions across Mobility for agent reporting, call center reporting, and overall business intelligence for the contact centre.

In order to achieve our mandate, we are looking for a Developer, Software Full stack. The candidate should be a strong leader and excellent programmer.

We are looking for someone with sound business vision and the ability to translate business needs into holistic solutions.

The incumbent should possess excellent negotiation and communication skills to interact with multiple stakeholders. A passion for improvement and an ability to prioritize and drive change in a complex environment are required.

A detailed approach and a process oriented mind will also be required.

Job Duties / Accountabilities :

  • Reporting to the Senior Manager, OPT, the successful candidate will be responsible for web application development for Bell's various contact centres.
  • Major functions will include :

  • Publishing reports at the agent and call center level
  • Web application development and implementation
  • Identification of system deficiencies and recommending solutions
  • Provide time estimates for projects
  • Prioritize multiple tasks effectively
  • Performance testing, software implementation, systems documentation
  • Support of the programs developed for internal customers
  • Ensuring quality control while respecting predetermined business rules and deadlines
  • Enhancing and supporting existing tools and database infrastructures
  • Assisting various business units through alignment and implementation to achieve targeted goals
  • Critical Qualification / Competenciess :

  • University degree in computer science or engineering
  • Programming experience
  • Mastery of ASP.NET, JavaScript, JQuery, XML, AJAX, JSON, HTML5 -XHTML, CSS3, ASP, DOJO, C#, T-SQL
  • Experience using Visual Studio TFS
  • Good knowledge of Windows environment
  • Good knowledge of MS SQL 2005+
  • Experience in relational database analysis
  • Strong knowledge of BI / Query, MS Project, and ACDs Symposium, Avaya, IEX or equivalent)
  • Strong Mathematical and analytical skills
  • Autonomous, very dynamic, capable of decision making.
  • High capacity to learn, work under pressure to meet tight deadlines
  • Previous telecommunications experience
  • Previous contact centre experience
  • Expert experience with the design, development and maintenance of enterprise level data systems such as Oracle, SQL Server, Teradata, SAS or others.
  • Expert level web design experience with Asp.Net 4.0,
  • Experience in designing and implementing Web Based reporting solutions
  • Exceptional communication skills in spoken and written French and English
  • Indeed #tech

    Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

    Additional Information :

    Position Type : Management

    Job Status : Regular - Full Time

    Job Location : Toronto Canada : Ontario : Don Mills Canada : Ontario : Toronto

    Application Deadline : 08 / 02 / 2021

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