Fulfillment Manager
Toronto, Ontario, Canada
5d ago


Goodfood is Canada’s leading online grocery company, delivering fresh meal solutions and grocery items directly to members’ doorsteps, making it easy for members from coast to coast to enjoy delicious meals at home every week.

Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in less than 1 minute.

Goodfood members have access to a unique selection of products online as well as exclusive pricing made possible by its world class direct to consumer fulfilment ecosystem that cuts out food waste and expensive retail overhead.

The Company

The Company has several manufacturing and fulfillment facilities, along with administrative offices, across Montreal, Toronto, Calgary, and Vancouver.

Goodfood is a publicly traded company on the Toronto Stock Exchange. Over the past twelve months, Goodfood has achieved excellent financial results, with record results on a number of key growth and profitability metrics.

Goodfood’s active subscriber count, revenue, and profitability all more than doubled year-over-year.

The company also expanded its product offering of ready-to-cook meals, introduced breakfast and ready-to-eat meal solutions and recently launched its private label grocery products, allowing Goodfood to enhance the members’ experience via a more comprehensive product offering, therefore significantly broadening the Company’s addressable market.

More recently, with a green and sustainable vision in mind, Goodfood launched several sustainable initiatives, including a new proprietary reusable box which will eliminate several million single-use packaging items.

The company has laid down a solid foundation to play a leading role in accelerating the adoption of online grocery shopping in Canada.


Jonathan Ferrari and Neil Cuggy co-founded Goodfood in 2014 with the goal of changing the way Canadians cook in mind. Passionate about both food and technology from a young age, the founders took advantage of their finance backgrounds to challenge the current status quo existing in the food industry.

Born out of a goal to get more people to prepare delicious and healthy meals at home, today, Goodfood is a team of passionate individuals planning, preparing, and delivering delicious meals weekly across Canada.

The Mandate

We are currently looking for an experienced Fulfillment Manager to join our growing and dynamic team. Reporting to the National Director of Fulfillment, the Fulfillment Manager will play a crucial role on our national operations team and will be responsible for Managing a team of Supervisors and Associates in the stock replenishment, order picking, and the packing of customers' orders in preparation for shipping / delivery, across Canada.


  • Develop, implement, improve and maintain scalable systems and processes that ensure that all customer deliveries leave the facility on-time, with a high standard of quality (no mispicks) in a cost effective manner
  • Implement 5S and lean techniques to continuously improve quality metrics and cost per order
  • Lead the fulfillment team, driving positive employee engagement and exceeding occupational health & safety targets
  • Lead and develop training and onboarding programs;
  • Oversee the daily inventory counts for food product and fulfillment supplies;
  • Collaborate with the production, IT, HR and member happiness teams to improve the delivery experience and resolve fulfillment issues;
  • Organization of the fulfillment workspace;
  • Tasks include but are not limited to the above as the role is in constant evolution.
  • Requirements

  • Bachelor's degree or other relevant education
  • 8-12 years of relevant fulfillment / operations and people management experience
  • Flexibility to work on days or evening shifts depending on operational needs
  • Advanced knowledge of Microsoft Office Suite (Excel) and Google Apps
  • Strong English communication skills (written and oral)
  • Established professional track record of high performance and reliability
  • Why Goodfood?

    Our team strives to give our members a world class customer experience. We believe in being ambassadors of the brand to make the impossible come true from the farm to table!

    What we have to offer our employees :

  • Competitive Group Insurance
  • Personal No Questions Asked days
  • Annual bonus program
  • Annual fitness credit
  • Company matched ESPP
  • $1,000 Annual Goodfood Credits
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