Sales Operations Specialist
Mississauga, Ontario, Canada
1d ago

This position is based in Markham, ON Canada

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Our mission drives us, every moment of every day, to develop rapid groundbreaking solutions for the world’s most complex health challenges.


The Sales Ops Specialist position supports the Canadian Sales team as an interface between sales and corporate groups, ensuring development and maintenance of processes and system, focused on improving productivity.

The position is responsible for processing and creating quotes, providing support to the Commercial operation


Quote & Contract Administration and Management

  • Provide business process and operations support to Canada Commercial Sales in the closure of commercial agreements for Cepheid.
  • Ensure compliance with published sales and business approval policies and serve as an escalation point to business partners.
  • Process all quote and contract requests per policy guidelines, obtaining approvals as necessary.
  • Attend the weekly sales ops & legal meeting to ensure all non standard contracts and pricing issues are addressed appropriately.
  • Coordinates Rental and Lease agreements of equipment through Third Party Banks.
  • Data Management & Analysis

  • Prepare, manipulate and analyze reports, including complex spreadsheets from SAP and SFDC databases.
  • Create complex data reports, graphs, figures and analysis for use by internal and external customers.
  • Comprehend reporting trends and interpret how the data impacts customer satisfaction and revenue growth.
  • Ensure data accuracy and completeness in operational work, reports, files and databases.
  • Operations

  • Document, incorporate and disseminate information to sales teams regarding contract updates, pricing, promotions and related policy changes.
  • Train new hires on SOS processes.
  • Standardize and enhance the SOS workflow by collaborating with upstream and downstream functional groups.
  • Oversee activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
  • Provide suggestions that influence changes to sales proposals based on industry experience and business acumen.
  • Other Responsibilities (Projects & Ad hoc Support)

  • Provide back-up support to team members as needed.
  • Provide support to field.
  • Lead process project improvement efforts for Sales Operations through collaborative system automation projects and the documenting of new or enhanced processes.
  • Effectively engage with external customers and partners, lenders and internal departments including sales, marketing, legal, finance, shipping, planning, technical support, service, and other departments as business needs require.
  • Actively participate in cross functional projects as assigned by Manager.
  • Design and provide ad hoc reports to team members, Manager and other departments as requested.

  • Complete all assigned and required training satisfactorily and on time
  • For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.

    Education and Experience (in years) :

  • High School education (or equivalent) and 2-4 years of relevant experience
  • Bilingual in English and French
  • Knowledge and skills :

  • Knowledge of : Group Purchasing Organizations (GPO’s) and Integrated Delivery Networks (IDN’s).New product launches, SOX audits and corporate process changes.
  • Superior skills with a commitment to meet and exceed customer expectations.
  • Proven ability to function in a collaborative manner.
  • Professional written and verbal communication skills.
  • Professional telephone etiquette and ability to effectively engage with internal or external customers, peers and management.
  • Provides suggestions to customer sales agreements, proposals, purchase orders, and related information.
  • Attention to detail.
  • Effective problem-solving skills.
  • Ability to influence and position new ideas, initiatives and innovations.
  • Proficient exercising analytical math skills to calculate and perform analysis.
  • Exceptional data entry skills to quickly and accurately review and input data.
  • Ability to work well under pressure, deal with ambiguity, effectively manage changing priorities, and maintain professionalism during stressful situations.
  • Highly self-motivated, confident, and dependable with solid follow-up skills.
  • Ability to exercise good judgment, initiative and assertiveness.
  • Possess an outgoing, positive, team player attitude with a strong work ethic.
  • Ability to follow procedural guidelines and respond to and / or research customer concerns / inquiries with urgency and accuracy.
  • Other :

  • Ability to travel domestically up to 10% of time.

  • Subject matter expert in ERP and CRM systems such as SAP and
  • Advanced in Microsoft Office products including Word, Excel, PowerPoint, Outlook and Visio.
  • The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.

    As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator.

    In addition to Danaher’s unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands.

    Together, we are united by a shared purpose : Helping Realize Life’s Potential.

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

    Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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