Service Coordinator
CBI Health Group
Toronto, ON M2X 2X2, CAN
9d ago
  • Accept all referrals, picking up the phone in the queue, responding to e-mail requests, and providing accurate information
  • Follow up with all referrals and tracking clients in referral software
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure targets are met
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Follow appropriate escalation procedures
  • Contribute to team success by supporting, and participating in, new staff training
  • Assist with ad hoc projects
  • Provide continual feedback on process improvements
  • REQUIREMENTS

  • Customer service experience in an office environment with client-facing responsibilities
  • Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
  • Compassionate, caring, strong listening skills, empathic and a high level of patience
  • Communicate effectively, both verbally and in writing
  • Ability to prioritize under pressure
  • Be proactive, solutions-oriented and able to multiple task
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients
  • French / English fluency both verbal and written is considered a strong asset
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