Vendor Manager II
Toronto, Ontario, Canada
1d ago


  • Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards
  • Initiate intake via a Sourcing Request and follow the TPRA process
  • Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
  • Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services
  • Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
  • Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
  • Maintain strong relationships with internal stakeholders
  • Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
  • Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
  • Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
  • Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
  • Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution
  • Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
  • Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
  • Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
  • Provide thought leadership and / or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area / function and the bank, both internally and / or externally

  • Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
  • Integrates the broader organizational context into advice and solutions within own area
  • Has some industry knowledge and can build an understanding of the industry, competition and the factors that differentiate the organization
  • Applies best practices to implement process, product or service improvements
  • Acts as a subject matter expert within their own area of specialty or a resource for others
  • Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
  • Contributes to setting standards within area of expertise
  • Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
  • Impacts a range of functional programs and operations across own and related teams
  • Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
  • Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
  • Works independently as the lead and guides others within area of expertise
  • Identifies and leads problem resolution for complex issues at all levels
  • Generally reports to a Manager or above
  • Additional Information


  • Undergraduate degree
  • 5+ years of related experience

  • Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework / principles, policies and procedures, systems, products / services, product research, assessment & reporting, competitive intelligence, negotiation tactics and / or regulatory requirements
  • Knowledge of current and emerging competitor and market trends
  • Knowledge of Risk Management environment, standards and regulations
  • Knowledge of budgetary management principles / practices / procedures
  • Skill in identifying problems and reviewing related information to develop / evaluate options and implement solutions
  • Skill in supporting the development and implementation of change initiatives and / or processes
  • Ability to communicate effectively in both oral and written form
  • Ability to work collaboratively and build relationships
  • Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and / or delivery of services
  • Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues / problems
  • Ability to lead, plan, implement and evaluate program / project activities to ensure completion of initiatives
  • Ability to exercise sound judgement in making decisions
  • Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines
  • Skill in using analytical software tools, data analysis methods and reporting techniques
  • Skill in using computer applications including MS Office
  • Ability to work successfully as a member of a team and independently
  • Ability to handle confidential information with discretion
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