Vendor Manager II

Toronto, Ontario, Canada

1d ago

CUSTOMER

Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards

Initiate intake via a Sourcing Request and follow the TPRA process

Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders

Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services

Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party

Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive

Maintain strong relationships with internal stakeholders

Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics

Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards

Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments

Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards

Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution

Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience

Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices

Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

Provide thought leadership and / or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area / function and the bank, both internally and / or externally

BREADTH & DEPTH

Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas

Integrates the broader organizational context into advice and solutions within own area

Has some industry knowledge and can build an understanding of the industry, competition and the factors that differentiate the organization

Applies best practices to implement process, product or service improvements

Acts as a subject matter expert within their own area of specialty or a resource for others

Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs

Contributes to setting standards within area of expertise

Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders

Impacts a range of functional programs and operations across own and related teams

Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels

Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels

Works independently as the lead and guides others within area of expertise

Identifies and leads problem resolution for complex issues at all levels

Generally reports to a Manager or above

Additional Information

EXPERIENCE AND / OR EDUCATION

Undergraduate degree

5+ years of related experience

ADDENDUM

Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework / principles, policies and procedures, systems, products / services, product research, assessment & reporting, competitive intelligence, negotiation tactics and / or regulatory requirements

Knowledge of current and emerging competitor and market trends

Knowledge of Risk Management environment, standards and regulations

Knowledge of budgetary management principles / practices / procedures

Skill in identifying problems and reviewing related information to develop / evaluate options and implement solutions

Skill in supporting the development and implementation of change initiatives and / or processes

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships

Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and / or delivery of services

Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues / problems

Ability to lead, plan, implement and evaluate program / project activities to ensure completion of initiatives

Ability to exercise sound judgement in making decisions

Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines

Skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Ability to work successfully as a member of a team and independently

Ability to handle confidential information with discretion

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