Claims Representative
Economical Insurance
Vancouver, BC, CA
4d ago


If you have a strong customer focus combined with well-developed communication, organizational, analytical and interpersonal skills, we'd like to hear from you!

Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-

matched savings plan, and paid volunteer days all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions.

With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will :

  • Report to the Team Leader, Auto Physical Damage, and will be accountable for the investigation and settlement of auto claims.
  • Work with customers and preferred vendors to ensure claims are resolved quickly and efficiently.
  • Your Responsibilities

  • Provide prompt, courteous, accurate and fair claims service to all clients - internal and external
  • Fully explain the claim process to all clients
  • Ensure all claims are promptly investigated
  • Manage minor to moderate auto physical damage claims
  • Confirm policy coverage by ensuring the facts of the claim fall within the scope of the policy
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within level of authority after verifying claimant's entitlement
  • Initiate salvage and subrogation procedures on assigned files
  • Work outside a file ownership domain in ensuring that all customer calls are resolved with minimal call transferring and provide backup to other CSRs
  • Your Skills and Experience

  • High school diploma required
  • 1-5 years of related work experience (auto claims experience is an asset)
  • Strong computer and typing skills with the ability to navigate through numerous screens quickly and efficiently
  • General knowledge of auto policies is an asset
  • Preference will be given to candidates with experience in a call centre environment
  • At Economical, we all work together to come up with big ideas then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together.

    If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


    Create a general profile here . To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in.

    Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

    We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization.

    If you require accommodation at any time during the recruitment process, please let us know by contacting : hrsharedservices

    Visit to learn more about us and what we’re up to.

    Economical Insurance includes the following companies : Economical Mutual Insurance Company, Family Insurance Solutions Inc.

    Sonnet Insurance Company, Petline Insurance Company.

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