Claims Appraiser
Northbridge Financial Corporation
Toronto, Ontario
12d ago

Job Type :

Permanent Full Time Description :

The Power of Together

Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values : respect, passion, connectedness, creativity, and excellence.

By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.

To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.

Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.

Our company has had an amazing journey so far, and our future is full of new possibilities!

Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower.

As a national property and casualty commercial insurance provider, we also have offices across Canada.

Position Summary

The Image Desk Appraiser, Auto and Truck Physical Damage is responsible for settling Heavy Truck, Trailer and Equipment (HTTE) and Personal Passenger Vehicle (PPV) total losses, reviewing and estimating the value of routine physical damage claims in an efficient and timely manner in order to arrive at an equitable settlement acceptable to all parties involved.

This position will support a team of Claims Adjusters who are responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of moderate size and / or moderately complex claims.

What you will be doing :

  • As an image desk appraiser, settle total losses with clients / customers
  • Investigate, evaluate, and appraise physical damages losses in an accurate and timely manner, and in accordance with corporate guidelines :
  • Review images and estimates on physical damage claims
  • Contact repair facilities to confirm agreed-upon repair costs, ensuring that charges quoted are not excessive or unreasonable
  • Estimate the time necessary to repair damage
  • CAT duty
  • Create Express Claims estimates
  • Identify potential recovery situations and refer to Manager
  • Arrange for removal of salvage for Claimants
  • Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
  • Recognize and assist adjuster in the preparation of coverage questions, fraud investigations, and large loss referrals
  • Provide reports that are clear, concise, and comprehensive (to be used in the further processing of claims and record keeping)
  • Refer claims to adjuster and / or Manager when the actual damages do not agree with the loss report
  • Escalate claims when an agreement cannot be reached with an insured, claimant, and / or repair shop
  • Contact service / salvage yards and parts outlets to facilitate the appraisal process, and to keep abreast of market fluctuations in prices and labour
  • Monitor repair and service shops and identify any concerns with vendors.
  • Work collaboratively with Supervisors and / or Managers on special projects and assignments when required
  • Other duties as assigned
  • What we are looking for :

  • Post-secondary education in a related discipline (i.e., Auto Body Repair) and / or equivalent combination of education and experience
  • Minimum 5 years of estimating and / or appraisal experience
  • Red Seal Technician certification or I-CAR Gold recognition preferred (or working toward I-CAR Gold recognition)
  • Working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
  • Knowledge of the construction of motor vehicles; expertise in the area of modern repair materials and technologies
  • Knowledge of mechanical vehicle repairs
  • Proficiency with Mitchell Estimating software
  • Excellent communication skills (both oral and written)
  • Strong understanding of automobile insurance contract law with respect to automobile repairs
  • Proficiency with Microsoft Office suite (specifically Word and Excel)
  • Current Driver’s License - limited travel may be required
  • Ability to work within and adapt to PC oriented environments; proficiency with email (Outlook) and Internet skills
  • Actively pursuing CIP / FCIP designation considered an asset
  • Fluently bilingual (English / French) considered an asset
  • What sets you apart :

  • Strong interpersonal and negotiating skills
  • Customer service oriented
  • Strong investigation and analytical skills
  • Excellent problem-solving and decision-making skills
  • Strong attention to detail
  • Strong organizational and time-management skills
  • Ability to manage multiple and changing priorities
  • Customer Service oriented; ability to demonstrate patience and understanding in dealing with customer loss situations
  • Ability to work independently, and as a member of a team
  • What We Have to Offer :

  • Northbridge Cares program volunteer day and donation matching
  • Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
  • Flexible Group Benefits Plan medical, dental, insurances
  • Defined Contribution Pension Plan + Optional Group RRSP
  • Northbridge Employee Share Purchase Plan
  • Education Assistance Program
  • Employee Assistance plan
  • Staff Insurance - discount on home, automobile and pet insurance
  • Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!
  • Application Process :

    Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

    Interested, qualified candidates are encouraged to apply below.

    All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

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