Job Type :
Permanent Full Time Description :
The Power of Together
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values : respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.
Our company has had an amazing journey so far, and our future is full of new possibilities!
Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower.
As a national property and casualty commercial insurance provider, we also have offices across Canada.
The Image Desk Appraiser, Auto and Truck Physical Damage is responsible for settling Heavy Truck, Trailer and Equipment (HTTE) and Personal Passenger Vehicle (PPV) total losses, reviewing and estimating the value of routine physical damage claims in an efficient and timely manner in order to arrive at an equitable settlement acceptable to all parties involved.
This position will support a team of Claims Adjusters who are responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of moderate size and / or moderately complex claims.
What you will be doing :
As an image desk appraiser, settle total losses with clients / customers
Investigate, evaluate, and appraise physical damages losses in an accurate and timely manner, and in accordance with corporate guidelines :
Review images and estimates on physical damage claims
Contact repair facilities to confirm agreed-upon repair costs, ensuring that charges quoted are not excessive or unreasonable
Estimate the time necessary to repair damage
Create Express Claims estimates
Identify potential recovery situations and refer to Manager
Arrange for removal of salvage for Claimants
Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
Recognize and assist adjuster in the preparation of coverage questions, fraud investigations, and large loss referrals
Provide reports that are clear, concise, and comprehensive (to be used in the further processing of claims and record keeping)
Refer claims to adjuster and / or Manager when the actual damages do not agree with the loss report
Escalate claims when an agreement cannot be reached with an insured, claimant, and / or repair shop
Contact service / salvage yards and parts outlets to facilitate the appraisal process, and to keep abreast of market fluctuations in prices and labour
Monitor repair and service shops and identify any concerns with vendors.
Work collaboratively with Supervisors and / or Managers on special projects and assignments when required
Other duties as assigned
What we are looking for :
Post-secondary education in a related discipline (i.e., Auto Body Repair) and / or equivalent combination of education and experience
Minimum 5 years of estimating and / or appraisal experience
Red Seal Technician certification or I-CAR Gold recognition preferred (or working toward I-CAR Gold recognition)
Working knowledge of the principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions
Knowledge of the construction of motor vehicles; expertise in the area of modern repair materials and technologies
Knowledge of mechanical vehicle repairs
Proficiency with Mitchell Estimating software
Excellent communication skills (both oral and written)
Strong understanding of automobile insurance contract law with respect to automobile repairs
Proficiency with Microsoft Office suite (specifically Word and Excel)
Current Driver’s License - limited travel may be required
Ability to work within and adapt to PC oriented environments; proficiency with email (Outlook) and Internet skills
Actively pursuing CIP / FCIP designation considered an asset
Fluently bilingual (English / French) considered an asset
What sets you apart :
Strong interpersonal and negotiating skills
Customer service oriented
Strong investigation and analytical skills
Excellent problem-solving and decision-making skills
Strong attention to detail
Strong organizational and time-management skills
Ability to manage multiple and changing priorities
Customer Service oriented; ability to demonstrate patience and understanding in dealing with customer loss situations
Ability to work independently, and as a member of a team
What We Have to Offer :
Northbridge Cares program volunteer day and donation matching
Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
Flexible Group Benefits Plan medical, dental, insurances
Defined Contribution Pension Plan + Optional Group RRSP
Northbridge Employee Share Purchase Plan
Education Assistance Program
Employee Assistance plan
Staff Insurance - discount on home, automobile and pet insurance
Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!
Application Process :
Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Interested, qualified candidates are encouraged to apply below.
All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.