Retail Store Manager
Scouts Canada
3d ago

Retail Store Manager Ottawa

Do you love the outdoors? Are you passionate about youth development? Are you aligned with our mission to help develop well-rounded youth, better prepared for success in the world?

Are you an avid outdoor enthusiast with a broad knowledge of camping equipment and outdoor gear with retail management experience?

Do you think you have what it takes to become our next Ottawa Retail Store Manager? If you answered yes, we want to hear from you!

For more than 100 years, Scouts Canada has brought a world of adventure, outdoor experience, friendship and fun to 17 million Canada youth.

Scouts Shops across the country provide a one-stop-shop for thousands of exciting products designed to help people make the most of their outdoor experiences.

We sell everything from name brand camping equipment, to awesome outdoor gear.

Reporting directly to the Retail Operations Manager and in support of the existing Scouting program and the Principals and Practices of Scouting, you will lead a team of retail staff to achieve customer service and sales goals.

You and your team will help customers make informed decisions about everything they need in order to enjoy their outdoor experiences! Customer service is a priority and you will encourage your team to look for ways to enhance the shopping experience for customers.

Specifically, you will be responsible for :

  • Collaboratively developing and implementing business plans to achieve sales targets and outstanding customer service, as well as maintaining all store standards
  • Establishing and maintaining profit / loss targets as per business plan
  • Promoting and monitoring the quality of customer service provided by staff by consistent coaching, activing as a positive role model and quickly resolving client concerns
  • Building and maintaining a team of Retail Sales Associates through effective hiring, orientation, coaching and performance management
  • Maximizing sales through store layout / design, inventory mix, pricing and merchandising
  • Managing inventory including audit of store inventory and maintaining adequate stock levels
  • Implementing plans to minimize loss prevention
  • Returning defective merchandise, guarantee sale items, miss-filled orders
  • Look for ways to increase awareness of the Scout Shop (in stores and online) including participating in council events, camp shows and other promotional opportunities
  • Ensuring balancing of cash register totals and banking transactions
  • Who you are :

  • Dynamic leader who is motivated by clearly and consistently setting expectations
  • A friendly outgoing person who can strike up a conversation and make people smile
  • Sales driven and ability to drive sales through outstanding customer service
  • An outdoor and active lifestyle enthusiast with a broad knowledge of camping and outdoor gear
  • Strong communicator you listen first and then share your excellent knowledge
  • Education, Experience & Skills :

  • 3 - 5 years of retail management experience in outdoor gear / sporting goods industry
  • Inventory management experience
  • Experience in financial management including tracking budgets
  • Excellent organizational skills, ability to multi-task and be self-motivated
  • Solid problem solving skills
  • Scouting experience is an asset
  • Bilingualism (French) is an asset
  • Flexibility to work a variety of shifts from Monday to Sunday as well as holidays
  • Apply
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