Member Services Counsellor - Part Time (Empress Street, WPG location)
CAA Club Group
Winnipeg, MB, CA
5d ago

Position Details

DUTIES / RESPONSIBILITIES :

  • Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
  • Utilizes CAA methodologies to identify and sell relevant products and services to members and customers.
  • Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
  • Utilizes relevant CAA partner websites to counsel and process various product transactions
  • Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
  • Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
  • Completes all monetary / financial transactions procedures according to established procedures.
  • Displays a positive attitude towards CCG product, services and initiatives
  • Demonstrate daily, the Core Values & Service Principles of CCG
  • Performs other job-related duties as assigned.
  • REQUIREMENTS :

  • Post-Secondary education in Tourism, or Travel Counselling preferred.
  • Working knowledge of Microsoft Windows and Microsoft Office applications.
  • Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
  • Minimum 1 2 years of experience in a similar or related position.
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