If you believe in the same things we do, let’s talk.
First West Credit Union is a tight-knit team of smart, friendly, creative, skillful and passionate professionals spread across British Columbia and beyond.
We’ve come together because we believe in making a real difference in people’s financial lives. We believe that keeping things simple, showing leadership, and banking cooperatively can change the world for the better.
We are seeking an Assistant Branch Manager to join our team.
The ABM is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to direct reports.
responsible for branch compliance / FINTAC audit rating; and manages the branch, within designated limits and authority, in the absence of the branch manager.
Here’s what would be included as a part of your typical day :
1.Leadership : Provides leadership and direction to assigned branch advisory employees : conducts orientation and training as required.
Prioritizes and balances workloads, conducts regular coaching / mentoring sessions, and is responsible for completing performance reviews.
Builds and promotes a team environment, reinforces positive behavior, corrects performance and initiates disciplinary action, as required.
Works to resolve complex or escalated member issues.
ensures employees receive the training and tools required to be successful. Participates in setting branch service delivery targets, and inspires employees to provide exceptional service delivery to members.
3. Business Development : Seeks opportunities to promote the branch and FW within the community by participating in community events, and enhancing or developing new member relationships.
Refers new contacts and potential sales opportunities to appropriate advisor.
4. Financial Management : Ensures direct report’s credit recommendations and / or approvals are in accordance with established policies.
Approves credit application within established limits, as required.
communicates updates on legislative requirements to branch employees, as required.
Required Skills, Experience & Qualifications :
Why work for us?
Our employees give us a lot and we think it’s only right to give something back. We offer a total rewards package that includes :
We volunteer and employees can be provided with paid time off to volunteer their time to assist in serving an organization.