Customer Care Representative
Patty Shapiro
Mont-Royal, QC
1d ago

Company : Fashion & Apparel

St-Laurent, Quebec

Top Montreal recruitment agency, Patty Shapiro & Associates is looking for an organized, dynamic and dedicated Customer Care Representative for one of their prestigious clients in the Fashion Industry.

Company perks :

  • Group Insurance & Group RRSP plan
  • Personal & sick days
  • Wellness program
  • On-site parking
  • Respond to calls and emails daily
  • Order processing (through e-mail, phone and fax)
  • Ensure customer satisfaction on all issues, concerns, and orders
  • Recognize customer needs and act accordingly
  • Order entry for major accounts
  • Aid and support Sales team
  • Ensure that all merchandise arrives, received and shipped to customers on time
  • Analyze and improve current processes, both internally and externally
  • Provide customer service reports on volumes of calls, major issues, etc.
  • Qualifications :

  • 1-3 years of Customer Service experience
  • College degree in a business-related field
  • Excellent verbal and written communication skills MUST be bilingual (French & English)
  • Result and detail-oriented, with strong time-management skills
  • Ability to work in fast-paced environment, autonomously and in a team setting
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of Syspro and Avaya is an asset
  • Referral Bonus program :

    Ask us how to participate in our CANDIDATE REFERRAL PROGRAM

    Our 24 / 7 Promise to you :

    Please note that only candidates who meet the above criteria will be contacted within 48hours

    Feel free to contact your recruiter at any time for an update on your file.

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