Customer Care Representative
Patty Shapiro
Mont-Royal, QC
1d ago

Company : Fashion & Apparel

St-Laurent, Quebec

Top Montreal recruitment agency, Patty Shapiro & Associates is looking for an organized, dynamic and dedicated Customer Care Representative for one of their prestigious clients in the Fashion Industry.

Company perks :

  • Group Insurance & Group RRSP plan
  • Personal & sick days
  • Wellness program
  • On-site parking
  • Respond to calls and emails daily
  • Order processing (through e-mail, phone and fax)
  • Ensure customer satisfaction on all issues, concerns, and orders
  • Recognize customer needs and act accordingly
  • Order entry for major accounts
  • Aid and support Sales team
  • Ensure that all merchandise arrives, received and shipped to customers on time
  • Analyze and improve current processes, both internally and externally
  • Provide customer service reports on volumes of calls, major issues, etc.
  • Qualifications :

  • 1-3 years of Customer Service experience
  • College degree in a business-related field
  • Excellent verbal and written communication skills MUST be bilingual (French & English)
  • Result and detail-oriented, with strong time-management skills
  • Ability to work in fast-paced environment, autonomously and in a team setting
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of Syspro and Avaya is an asset
  • Referral Bonus program :

    Ask us how to participate in our CANDIDATE REFERRAL PROGRAM

    Our 24 / 7 Promise to you :

    Please note that only candidates who meet the above criteria will be contacted within 48hours

    Feel free to contact your recruiter at any time for an update on your file.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form