Supports Savers vision by providing vendor coordination services for retail technology systems and data network needs for retail stores, field and corporate personnel.
This position resolves problems associated with installation and repair of network circuits and retail systems technology equipment.Detailed Description
Essential Job Functions :
Coordinates efforts on procurement of, implementation of and restoration of services in emergencies
Repair of data and telecom, phone equipment, music and paging systems, structured wiring and network issues.
Provides phone support to end users to troubleshoot issues.
Assists the internal helpdesk on second and third level support issues related to retail systems technology and repair requests.
Coordinates and monitors store opening / closing projects for IT including floor plan review, data / voice cabling, phone system installation, WAN connectivity, register and credit machine installation.
Provides vendor interface on new services, changes and / or deletes to existing data and structured cabling services.
Works as part of a team on integration of acquisitions
Coordinates and monitors various structured cabling or equipment upgrade projects with Real Estate Group, IT, vendors and stores.
Helps with the support of data network related to troubleshooting, additions, moves and changes.
Provides on-site support for grand-openings of stores, including but not limited to telecommunications, IP devices and network support.
Sets standards for Retail IT Investments
Manages vendors at all levels
Required Knowledge, Skills and Abilities :
Working knowledge of MS Word, Excel, PowerPoint and Outlook
Working knowledge of vendor services for telecommunications and data services
Working knowledge potential service problems and solutions related to structured cabling, data circuits, and other retail store systems such as registers and paging systems
Demonstrated vendor management skills
Ability to read and interpret basic construction drawings
Working knowledge of store and field operations
Demonstrated customer services and organizational skills
Ability to interact with all levels of the organization
Ability to work independently or as a member of the team
Demonstrated project management skills
Ability to communicate orally and in writing
Ability to set priorities, meet deadlines and multi-task, with minimal supervision
Ability to be detail-oriented
Ability to work within Savers culture
Ability to travel (50% or less)
Physical Requirements :
Ability to occasionally lift up to 50 lbs.
Minimum Required Education, Training and Experience :
Bachelor’s degree in telecommunications, computer science or related field, or a combination of education and experience that yields the required knowledge, skills and abilities
3+ years of experience in structured cabling and telecommunications field
Tools and Equipment Used :
General tools for computer repair, service and cabling
Laptop or desktop computer
Cellular or desk telephone
Other Information :
Travel as required 50%