ABOUT US :
Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator.
E.S. Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical, casinos, hotels, hospitals, schools, and themed entertainment.
The company is headquartered in Niagara Falls, Ontario, and maintains full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Tiverton, Kingston, Sudbury, and Thunder Bay.
With a strong commitment to health, safety, and the protection of the environment, E.S. Fox Limited has earned a reputation as a people-first, environmentally conscious, socially responsible constructor.
The Thunder bay, ON location is looking for a dedicated, customer service-oriented and professional Receptionist to join the team.
SUMMARY OF THE ROLE :
The Receptionist will direct front desk activities including the accurate and timely routing of telephone calls, and all reception activities.
This position would be subject to potential future advancement within the company.
KEY CUSTOMERS SERVED :
Company operations group including branch and head office staff
Customers and Suppliers
Area and Division Managers
Job Site Personnel
KEY RESPONSIBILITIES :
Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries
Direct visitors by maintaining employee and department / branch directories; giving instructions
Perform clerical duties and maintain front desk security
Receive and distribute mail
Schedule appointments, boardrooms and resources using manual and / or the computerized systems
Answer incoming calls on multi-line telephones and screen, relay, or provide information as required
Administer and document office operating practices such as administrative record keeping systems, forms control and templates
Maintain accurate spreadsheets for various company documents and databases
Perform a variety of administrative duties such as, but not limited to; Maintenance of employee records, payroll preparation, maintaining filing systems, indices and directories, performing data entry and transactional duties as required
Coordinate collection, distribution and preparation of project related records and reports as required and looks for ways to improve efficiencies in this process
Various clerical duties using a many different systems or procedures as required or directed by Management
Appropriately handle information to and from customers, suppliers, project managers
Use various software applications, such as Microsoft Office, Adobe and / or software packages to assemble, manipulate and / or format data and / or reports
Perform other duties or responsibilities as may be determined by Management from time-to-time
Ensure responsibilities and accountabilities are carried out in a safe manner in accordance with E.S. Fox Limited safety policy / procedures, ISO 18001 standards and OHSA requirements
Ensure that environmental aspects within his / her sphere of responsibility are adhered to pursuant to ISO 14001 requirements
Accurately process, maintain, and update documentation, records and corporate templates without error
Provide accurate and timely information when required
Respond quickly, accurately and courteously to incoming calls and visitors
Work to consistently improve processes and efficiencies where applicable
KNOWLEDGE AND EDUCATION REQUIREMENTS :
Working ability in Adobe, Microsoft Word, Excel, PowerPoint and Outlook
SPECIFIC EXPERIENCE AND SKILLS :
3+ years of previous switchboard, reception, or administrative experience
Construction industry experience is an asset
Operational knowledge of office equipment and machinery such as telephone system console, desktop computer, fax equipment, photocopy / scanner equipment
Exercise administrative judgment and assume responsibility for decisions, consequences and results having an impact on people, costs and / or quality of service
Demonstrated ability to maintain highly confidential & sensitive information
PERSONAL ATTRIBUTES :
Ability to multi-task
Well organized, articulate, personable, professional & positive attitude
Detail-oriented, accurate, and thorough
Ability to work with all levels in the organization
Excellent communication skills - both verbally and written
E.S. Fox Limited is an equal opportunity employer committed to providing an inclusive, barrier- free workplace. We will accommodate applicants with disabilities throughout the recruitment and selection process.
Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.