Selection Process No.
2019-06-14 23 : 59 : 59
Services Centre Officer
ADG-G : $50,877 - $64,376 (Under Revision)
Bilingual Imperative (English / French)
Reading comprehension : Intermediate level (B)
Written expression : Intermediate level (B)
Oral interaction : Superior level (C)
If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear about you! The House of Commons Parliamentary Precinct Operations Department is currently looking to staff the Intermediate Services Center Officer position.
As part of this team, you will be dealing directly with parliamentarians and other staff members as the first point of contact in a client service centre.
You will be responsible to answer and manage requests pertaining to the Parliamentary Precinct operations, such as secure access, room reservation, special events, room allocations and construction / renovation projects.
You will be interacting most of the time with internal and external clients and partners, but you will also collect and compile data on the services provided.
Top reasons to join our organization : - Attractive salaries and benefits- Work-life balance / Flexible schedules / 35-hour work week-
Resources to promote well-being- Learning, professional development and advancement opportunities- Downtown Ottawa : a vibrant place to work!-
Cafeterias exclusive to employees- Gym located on-site
The ideal candidate : The ideal candidate is comfortable in a call centre environment. They are resourceful, able to answer requests in a timely and professional manner and have strong communication and customer skills.
They are true team players and possess strong problem-solving skills.
A secondary school diploma and experience and on-the-job training in operational delivery of client support and / or secure access services.
Experience in providing client service in a client support call centre;
Experience in evaluating and analyzing information, assessing security risks for various types of access requests, and solving problems in accordance with applicables policies;
Experience in explaining policies, processes and procedures to internal and external clients;
Experience in using office applications and various electronic data monitoring systems and in preparing statistical reports;
Experience in assessing and validating service requests and fulfilling agreements on service options and alternative solutions.
Knowledge of the processes and procedures for delivering goods and services to clients.
Candidates will be evaluated against the Parliamentary Precinct Operations and Corporate Security Office Employee Competency Profile Administration Support Officer.
The purpose of this recruitment and selection process is to staff the position of Services Centre Officer on an indeterminate basis and to establish a pool of potential candidates that may be considered for temporary or indeterminate positions requiring similar experience and competencies at the House of Commons.
Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Bilingual non-imperative appointments could also be considered.
Please note that only applications submitted through our Career Portal will be accepted. Applications must be submitted no later than 11 : 59 p.
m. (Eastern Daylight Savings Time) on (enter date).
Please save a copy of the notice of job opportunity as well as all related documents. Once the closing date has passed, these documents will no longer be available.
If you have any questions regarding the application process, please contact Recruitment and Selection at hr.rh parl.gc.
ca before the closing date and time of the recruitment and selection process. We will respond to enquiries within 24 hours (excluding statutory holidays and weekends).
The House of Commons is committed to an inclusive workplace that ensures full and equal access to employment, development and advancement opportunities for current and future employees.
Relocation and travel expenses incurred during the recruitment and selection process are the applicant's responsibility.
A variety of assessment tools may be used to assess candidates.
The masculine form is used in documents for the sole purpose of simplifying them : it is not discriminatory in any way.
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