Technical Manager, Digital Products
Providence Health Care
Vancouver, CA
2d ago


Reporting to the Director, Digital Products, the Technical Manager serves as the technical primary and a key contributor to digital product innovation.

This role is part of a dedicated team tasked with exploring and ultimately proving out the business and technical viability of new digital health technology opportunities by developing and beta-testing prototypes, implementing successful ones and continuously iterating and improving on these solutions ( Digital Products ).

Responsibilities include being a collaborative partner with PHC data analysts, clinicians, solution architects, engineers, and data scientists provisioning data and building sustainable and scalable data pipelines and providing Data Architecture and Data Modelling support in the creation of solution design for digital products.


Advanced knowledge of computerized data systems, databases, tools, and procedures.

General knowledge of current health care systems, issues and trends that relate to computing infrastructure needs and data engineering needs.

General knowledge of business administration including strategic and operational planning.

Comprehensive process management and analytical skills.

Demonstrated ability to design and maintain critical infrastructure to enable analytical methodologies and processes to carry out the operations of a large organization.

Exceptional problem solving, critical thinking, and evaluation skills.

Demonstrated ability to work while under pressure both autonomously with minimal supervision and within a team environment.

Demonstrated relational and team building skills with a track record of building successful teams, promoting teamwork through motivating, coaching, and consensus-building, and applying innovative and effective people skills to maximize team performance.

Demonstrated skills in preparing technical business case proposals and presenting recommendations to senior management levels, including external party vendors and partners.

Demonstrated ability to effectively communicate with staff at all levels within the organization, both orally and in writing.

Demonstrated ability to organize and prioritize workload to meet deadlines with minimal supervision.

Displays effective facilitation, persuasion and negotiation skills to achieve consensus, resolve conflict and achieve desired outcomes.

Physical ability to perform the duties of the job.


Master’s Degree in Computer Science, Engineering or related field, plus at least five (5) years’ recent, related experience including technical experience working in Data Ops environments, big data platforms, application of agile development methodologies, Minimum Viable Product (MVP) approaches and other technical areas such as hardware development, cloud infrastructure, integration, automated testing and Dev Ops.

Also requires an additional two (2) years’ recent experience managing technical teams.

Hands-on experience in containerization, cloud-based data & analytics technology and machine learning is desirable as is knowledge of Data Standards e.

g. SNOMED, ICD-10 and experience working with clinicians and other healthcare stakeholders to encourage adoption to changes.


1.Working in partnership with Enterprise Informatics, Clinical Informatics and Data Analytics, contributes optimal system and data engineering expertise to ensure the department’s technical / reporting infrastructure is developed, implemented, maintained, and operated efficiently and effectively to meet the relevant stakeholder analytical data and related reporting needs.

2.Develops strong relationships with internal and external stakeholders (including vendors) and acts as an expert advisor providing assistance and contributing expertise, evaluation and advice on system or technical improvements and related analytical processes, data utilization, and reporting requirements.

Identifies viable targets, directions and options for the departments’ hardware and software infrastructure, including cloud deployments.

3.Maintains a risk assessment and contingency plan with regard to the department’s hardware and software infrastructure.

Develops and maintains an incident tracking system to record system errors and downtimes. Identifies data quality systems within source systems and escalates remedy needs to the data stewards for source systems.

4.Assesses trends and identifies and acts upon opportunities to improve system and process effectiveness and efficiency.

Ensures effective and efficient processes are in place for related business and analytical performance, forecasts, patterns, statistical and critical indicator data as they pertain to assigned project or service areas and related reporting requirements.

5.In partnership with Enterprise Informatics, accountable for the implementation, management, maintenance and support of Data Lake, Data Warehouse, Batch processing etc.

and data integration infrastructure and process.

6.Develops and / or recommends best practice processes, communicating same to the other members of the team.

7.Manages staff including ensuring continued staff development and training, evaluating performance to improve personal and organizational performance, and coaching, mentoring, and inspiring staff towards the achievement of Health Informatics and PHC goals.

Monitors operational capacity of staff and ensures service and technical standards are met.

8.Identifies and assists with the prioritization of capital requests for assigned programs or departments.

9.Liaises with stakeholders and assists the Director (or designate) in setting short and long term goals, and in developing and implementing improvements to the department’s work processes.

10.Coaches and mentors PHC staff at all levels of the organization to develop skills or improve their knowledge and appreciation of the range of analytical matters, processes, reporting and system requirements for their area of responsibility.

11.Leads special projects as required including the development, implementation, monitoring and evaluation of project plans and deliverables.

12.As required, participates in the negotiation of inter-health authority (employer), vendor and / or third party partnership contracts and agreements.

Monitors the outcome on the service(s) within PHC.

13.Participates in a variety of internal and external committees as required and establishes positive working relationships in order to ensure successful outcomes and coordination.

14.Performs other related duties as required.

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