Technical Analyst (Windows 10 upgrade)
Randstad
Toronto, ON, Canada
1d ago

Our client, located in Toronto, Ontario is looking for a Junior Technical Analyst to join them. The individual will be assigned to Windows Upgrade project to Windows 10.

The individual will work closely with the Project Manager and the project technical team and will be responsible for the execution of the system technical troubleshooting and rollout.

The individual will work in the IT project management department as part of the Windows 10 Upgrade project team to perform the following tasks

  • Unbox and install images on laptops, desktops and tablets.
  • Meet and greet users to either replace their computers or just upgrade the current computers.
  • Backup and restore data on physical and virtual computers.
  • Use SCCM to push images and applications to physical and virtual computers (VDI)
  • Use Remedy to update asset data
  • Document and report errors to the project team
  • Participate in troubleshooting and resolving issues.
  • Complete assigned project tasks on time and with quality
  • Occasionally, work from another site in Toronto.
  • Accountabilities :

  • Follow asset management and upgrade instructions to upgrade current Windows 7 machines to Windows 10.
  • Track asset data and investigate discrepancies.
  • Re-install Toronto Hydro standard applications on upgraded computers.
  • Backup and restore user data
  • Provide technical support and troubleshooting for hardware and software issues.
  • Perform a wide variety of evaluation, maintenance & installation tasks to ensure computers are upgraded successfully with minimal or no disruption to the end users.
  • Keep accurate written and computerized records
  • Install and remove hardware such as desktops, laptops, screens and related cables.
  • Research computer system & software products and make necessary recommendations related to compatibility with Windows 10.
  • Other duties as assigned by the project.
  • Participate in risk, issue assessment and other technical project meetings.
  • Defect management The migration from Windows 7 to an imaged Windows 10 should be done in about 1 hour 3
  • 5 years as a Technical Analyst in Information Technology 3 5 years working with various IT teams with the majority of them on Windows 10 3-
  • 5 years working in an environment facing clients or providing IT customer support

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