Administrator, Client Support Services
TMX GROUP
Toronto , CA
3d ago

Administrator, Client Support Services (12 Month Contract)

  • Toronto - 100 Adelaide St W
  • As administrator for the client support area, this role involves interaction with co-workers, relationship managers, vendors, finance and issuers or their agents.
  • The client support area administers the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients.

    The main focus is complying with issuer’s regulatory responsibilities to distribute annual meeting and other related materials to their securityholders.

    The Administrator is required to perform a range of duties including, but not limited to :

  • Department administration and support Efficient use of Excel, Word and Database softwareSupport Proxy Setup, Client Service Administration and Proxy Control Printing teamsPrepare mailing confirmations, affidavits or statutory declarations Update and maintain internal databases while ensuring a high level of accuracy Provide administrative support to management, relationship managers and other staff in the department Maintain and track various reports relevant to weekly, monthly, quarterly and yearly analysis Create proxy files in database Track and perform document management tasks The Administrator will demonstrate competence in the following areas : Relationships : Maintain positive working relationships with others, both internally and externally Communication : Excellent / effective oral and written communication skillsTeamwork : Work cooperatively and effectively with others to set goals, resolve problems, and make decisions toenhance organizational effectiveness;
  • ability to undertake self-directed tasks when necessaryIndependence : Ability to work independently, ensuring outstanding matters are addressed in a timely manner Organization : Excellent time management skills;
  • attention to detail; the capacity to prioritize by assessingsituations to determine urgency; ability to develop a work schedule, set goals, create / implement actions plansand monitor progress towards goals;
  • and ability to make clear, timely decisions Assessment : Anticipate, understand, and respond to the needs of peers, clients and securityholders to meet orexceed their expectations.

    Read and analyze documents thoroughlyAttention to detail is very importantWillingness and ability to adapt to changes and responsibilitiesOther duties may be assigned as necessaryFlexibility with working overtime when required

    Must Have Skills :

    Post Secondary education in a relevant field of study and / or equivalent work experience

    Minimum 1 year of experience in corporate / commercial or securities industry is preferred.

    Proficiency in database management

    Excellent / effective oral and written communication skills

    Excellent time management skills with a strong attention to detail

    Nice to Have(s) :

    Proxy / Transfer Agent experience

    Experience with the Google Suite of products

    TMX is committed to creating and

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