Clinical Account Specialist-Quebec
Johnson & Johnson
Quebec City, Canada
5d ago

Biosense Webster Inc. (BWI), a member of Johnson & Johnson's Family of Companies, is recruiting for a Clinical Account Specialist (CAS) to cover the Quebec Territory (Montreal or Quebec City).

This position is a contract position.

Johnson & Johnson Medical Companies (JJMC), a division of Johnson & Johnson Inc., markets and distributes medical device and diagnostic solutions for use in institutional and primary health care settings across Canada.

JJMC focuses on providing minimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are : surgical instruments, orthopedic implants, devices for women’s health including breast care, infection prevention and general-purpose sterilizers, hernia solutions, haemostatic products, cardiovascular and neurovascular diagnostics and treatment.

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications.

20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders.

The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter.

The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

Key Responsibilities :

Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3), inclusive of electro-anatomical mapping.

Provide support and expertise on the full BW product portfolio relating to Electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo catheters and RF ablation generator, in the Electrophysiology and OR suites.

Key member of the field sales team, driving sales growth via account relationships and business intelligence.

Act as the main point of contact for all clinical considerations at specific Key Accounts in the territory (including customer in-servicing, inventory management and troubleshooting), in addition to servicing all other Biosense Webster customers in the territory.

Responsible for clinical data collection and data extraction from 3-D Mapping system (CARTO 3) to facilitate physicians and their affiliated hospitals / universities in achieving their research endeavors.

Act as a technical resource through education and training relating to CARTO 3, BW products, ablation techniques, and electrophysiology procedures with new and existing customers (primarily physicians, nurses and technologist) in groups and 1-on-1.


Minimum 1 years clinical, technical or research work experience in a patient care, hospital environment or medical device background (Educational placements accepted as work experience).

Technical Qualification in Cardiovascular Technology, RN, PA-C, CNP and / or University Degree preferably in Science is required.

Willingness to work within a lab or operating room (OR) environment.

Demonstrate ability to mentor and field-train newly hired Clinical Associates, such as on new technology introduction (train the trainer), cardiac electrophysiology, intra-cardiac echo and case support best practices.

Ability to travel up to 30% if necessary, which may include overnight travel as dictated by the customer and business needs.

Flexibility to make travel plans on short notice.

Candidates must possess superior written and oral communication skills that would allow them to communicate effectively with both technical and non-technical audiences.

Results and performance driven with a bias for action and sense of urgency on priorities.

As driving is an essential requirement of the role, a valid driver’s license and safe driving record as per Johnson & Johnson SAFE Fleet guidelines are required to operate company vehicle.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success.

We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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