Client Service Specialist - ENCON
MMC
Canada-Ontario-Mississauga
11d ago

Description

ENCON Group Inc. is one of Canada's leading insurance management companies which develops and administers insurance programs and distributes them through a network of licensed plan advisors to individuals, professionals, organizations and employers.

At ENCON, we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work / life balance.

The Client Service Specialist helps review, research, and respond (via phone or e-mail) to unique and non-routine inbound calls, emails, and internet inquiries for external clients that require deviation from standard screens, scripts, and procedures with the assistance of a computerized system.

Helps contribute to the creation of customer service strategies and helps to document client needs.

Researches, monitors, and documents client requests, helps to perform needs analysis, and provides client resolution e-mail deliverability on all e-mails and track usage.

Determines appropriate parties to contact if assistance is needed to resolve customer service issues.

Documents procedural changes and modifications to processes within the customer service department.

Qualifications

  • Requires a college diploma, preferably in insurance or business administration
  • Minimum of one to two years of industry-related experience / equivalent combination of skills and experience
  • Excellent customer service skills and attitude
  • Exceptional communication skills both orally and written in English
  • Strong time management skills in order to work in a fast paced work environment with a high volume of e-mails and calls
  • Strong computer skills and good working knowledge of Microsoft Office are essential
  • In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, ENCON will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations.

    If you require a specific accommodation because of a disability or a medical need, feel free to contact Claudia.Walter mmc.com

    Client & Customer Services

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