Data Analyst 1 / Analyste de données 1
EmergiTel
Vancouver
3h ago

Description : The Small Business segment is the fastest growing and highest value market segment in Canada and a top corporate priority for our client.

To drive focus in this market, our client has created a dedicated Small Business Solutions (SBS) organization that is responsible for operations, marketing and sales execution, driving long-term strategic priorities, and new product introductions.

Our client is the Sales Order Verification team (SOV). Their focus is on sales order verification and order management to drive the best possible sales experience, while ensuring smooth and quick delivery of service to their customers.

They are a highly-motivated, results driven team that’s looking for team-members that share their passion for sales and customer experience.

Your Role

SOV is a key partner to all Small Business sales channels. As a member of SOV you will be supporting various Small Business sales channels across multiple product lines.

You will become an expert at Verification, Qualification and Implementation. You’ll ensure a great customer experience while reducing sales effort through the ordering and provision stages.

Your expertise will help inform Product and Enablement teams of opportunities for efficiency and improvement to the sales experience.

Sales Order Verification Duties

  • Validate sales order data, confirming product and site eligibility for services
  • Communicate with customers directly for order details and agreements
  • Identify systems and process opportunities to create efficiency, reduce customer effort and reduce Sales effort
  • Build relationships with downstream support teams
  • Develop a relationship with sales and sales leaders to foster strong communication on order and service flows
  • Requirements

  • French speaking, reading and writing is an asset
  • Customer Service
  • Strong knowledge of Business 2 Business sales environment
  • Excellent organizational skills and ability to multi-task and prioritize effectively
  • Ability to work and thrive in a high energy, fast paced, action-oriented environment
  • Strong and effective decision maker
  • Proven ability to work remotely
  • Strong aptitude to learn and adapt to new technology and changes
  • Salesforce experience is an asset
  • Must have skills : 1. Customer Service

    2. Computer use

    3. Strong knowledge of Business 2 Business sales environment

    Nice to have skills :

    1. Proven ability to work remotely

    2. Salesforce.com experience

    3. Excellent organizational skills and ability to multi-task and prioritize effectively

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