Toshiba Global Commerce Solutionsis a dynamic billion dollar global company providing retail store solutions toyour favourite brands.
Have you ever been in a hurry and made use of theself-checkout at Walmart, or just paid for purchases at retailers such as : Indigo, Metro, Rona, Best Buy, Boston Pizza, Costco?
These are justa few examples of our in-store solutions and impressive customer base that madeus the world's installed market share leader.
The nature of retail is changingquickly, so if you share our 'Together Commerce' vision of a seamless two-way,participatory shopping experience, let’s get together to drive the neweconomy.
Toshiba Global Commerce Solutions islooking for an Account Manager- Service Delivery basedout of GTA to be the main point of contact for our large Retail Customers,while managing and supporting the delivery of their maintenance and service contracts.
Job Summary : Supportinglarge Retail customers located in the GTA Singlepoint of contact for the management of service delivery for one or moreassigned Retail client(s) Represents Toshiba Global Commerce Solutionsto Retail clients on all matters regarding the management and delivery ofmaintenance and service contracts Primarycontact to large, complex Retail customers for issues related to hardwaresupport, software support assistance, and delivery of operational service Ensurethat the Retail client achieves maximum benefit from their Retail IT operations Responsibilities : Provideexcellent customer service and takes a leadership role in support of Retailclients Delivera high level of client services and customer satisfaction in assigned Retailaccounts Developand implement plans and solutions to address Retail client requirements andresolve issues Assistto protect and grow the existing maintenance revenue base Generatenew business by managing maintenance and services contracts Workwith account team to compare and articulate alternative approaches tomaintenance delivery design, and implement technical solutions that meet Retailclient requirements Standardizedelivery processes Protectinstall base, manage expenses by finding ways to improve efficiency, reducescosts and grows profit year to year by convincing Retail customers to contractfor additional maintenance and operational services Identifyroot causes of problems, apply creativity and judgment to develop appropriate solutions,and implements services solutions within and across complex Retail customerenvironments Challenge the validity of given service deliveryagreements and operational processes in order to enhance, improve and benefitthe Retail client Qualifications : Bachelor’sDegree or equivalent experience 2+years experience I.
T. Consulting, I.T. Project Management or general I.T.management experience Specializedsystems knowledge across multiple technology platforms and architectures (i.
e.POS) Provenmaintenance delivery management skills Understandingof and skilled at articulating our technical support strategy, particularly asit relates to base and enhanced support based on past experiences Knowledgeof systems management, operational services, product technical supportfunctions, service delivery and offerings based on past experiences Strongunderstanding of the service business process based on past experiences Travelmay be required within North America Benefits : Competitive base salary ompetitive base salary Health & DentalBenefits ealth entalBenefits Pension plan ension plan Opportunitiesfor advancement Ongoinglearning & development Toshiba is pleased to accommodateindividual needs in accordance with the Accessibility of Ontarians withDisabilities Act, 2005 (AODA), within our recruitment process.
If you requireaccommodation at any time throughout the recruitment process, please contactHuman Resources.