If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you’ve found it! Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success.
We want you to join our winning team and experience The Brick Way!
Position Overview :
This position is responsible for being the face of The Brick, demonstrating enthusiasm while delivering superior customer service to ensure the highest level of customer satisfaction!
Provide customers with courteous and professional in-home servicing of major appliances
Conduct appliance assessments to determine the issue
Resolve installation issues
Estimate the costs of repairs / replacements
Order parts and ensure inventory supply levels are sufficiently maintained
Communicate with customers regarding details of the assessment and servicing required
Provide information to assist customers in obtaining optimum performance of their products
Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
Adhere to all health and safety, security, building and departmental procedures
Ensure the proper maintenance of shop tools and vehicles
High school diploma or equivalent
2 or more years previous experience and / or education in major appliance service
Valid driver’s license (must be able to provide a clean driving abstract)
Outstanding Customer Service skills
Excellent written and verbal communication skills
Professional and courteous phone etiquette
Highly developed technical, investigative, and analytical skills
Punctuality and dependability a must
Must be organized and detail oriented
Appliance Technician certification or willingness to obtain one
Why work for the Brick?
Flexible employer - paid benefits including Health , Dental and Paramedical Services for you and your family
Career progression program
Access to free personal development training through The Brick University
Employee discounts & Personal " Paid " days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer!
Number one in quality home furnishings across Canada.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.