Network Advisor, Auto Approved Repair Services
CAA Manitoba
Winnipeg, Manitoba, Canada
7d ago

Description

About Our Technical Field Advisor Opportunity

Our Technical Field Advisor manages our current network of Approved Auto Repair Service (AARS) facilities and programs in Manitoba as well as our Automotive Member Request Tracking System which is an internal database we use to track and manage member feedback and damage disputes.

As our Technical Field Advisor, you will also work closely with other departments such as Government and Community Relations, Marketing, and Membership where you will share your mechanical expertise with the public and build relationships within our communities.

Highlight of Responsibilities :

  • Research and drive potential new AARS facilities, ensuring they meet minimum CAA National Standards
  • Assist in preparation of AARS promotions to add value to our members, facilities, and CAA Manitoba through our AARS newsletters, inspections, radio and newspaper advertising, and CAA’s magazine Going Places
  • Perform on-scene investigations and determine legitimacy of any incoming damage claims then mediate damage disputes between members, tow contractors, AARS facilities, and CAA
  • Manage the member experience when handling damage complaints ensuring service excellence
  • Identify damage trends and training opportunities
  • Travel Manitoba and visit AARS facilities
  • About Us

    At the heart of our business is our desire to provide our Members with peace of mind and quality service through our roadside assistance, automotive, insurance, travel and rewards businesses.

    We continuously strive to increase our relevance and enhance our value to Members and ensure we are socially responsible.

    About You

    If you have a passion for giving back to the community, consider yourself an expert relationship builder, and love solving problems, this could be a great opportunity to join our team! To learn more about CAA, visit us online at www.caamanitoba.com.

    Thank you to all who apply but only candidates considered for an interview will be contacted.

    Requirements

  • Post-secondary education in Licensed Auto Technician or related discipline considered an asset
  • Minimum 4 years’ experience in a related position
  • Proficiency in Microsoft Office Suite
  • Valid driver’s license required
  • Must be willing to travel within Manitoba
  • Benefits

    CAA is a progressive organization with a diverse workforce which offers the opportunity for paid training, career development and professional growth, competitive salaries, a comprehensive benefit package, and a fun working environment that values work / life balance.

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