Executive Support Specialist
MacDonald, Dettwiler and Associates Ltd.
Brampton, ON CA
17d ago

Maxar Technologies Ltd. (formerly MacDonald, Dettwiler and Associates Ltd.) is a leading global provider of advanced space technology solutions for commercial and government markets including satellites, Earth imagery, geospatial data and analytics.

As a trusted partner, Maxar Technologies provides unmatched end-to-end advanced systems capabilities and integrated solutions expertise to help our customers anticipate and address their most complex mission critical challenges with confidence.

With more than 6,500 employees in 21 locations, the Maxar Technologies portfolio of commercial space brands includes SSL, MDA, DigitalGlobe and Radiant Solutions.

Every day, millions of people rely on Maxar Technologies to communicate, share information and data, and deliver insights that empower a better world.

Maxar trades on the Toronto Stock Exchange and New York Stock Exchange as MAXR.

MDA is a business unit of Maxar Technologies (TSX : MAXR NYSE : MAXR).

MDA is an internationally recognized leader in space robotics, satellite antennas and subsystems, surveillance and intelligence systems, defense and maritime systems, and geospatial radar imagery.

MDA’s extensive space expertise and heritage translates into mission-critical defence and commercial applications that include multi-

platform command, control and surveillance systems, aeronautical information systems, land administration systems and terrestrial robotics.

MDA is also a leading supplier of actionable mission-critical information and insights derived from multiple data sources, both owned and operated within the Maxar group and by customer and third party sources.

Founded in 1969, MDA is recognized as one of Canada’s most successful technology ventures with locations in Richmond, Ottawa, Brampton, Montreal and Halifax.

Executive Support

The Executive Support team’s mission is to enhance executive and executive admin effectiveness by providing personalized customer service.

We achieve this through :

  • Having a strong relationship with our customers
  • Having a deep understanding of how our customers work and their business needs
  • Listening to our customers and taking action
  • Prioritizing the customer experience
  • Anticipating customer needs
  • Being the single point of contact for all IT related issues, questions or requests
  • Empowering our customers
  • The Executive Support Specialist position will be responsible for providing personalized customer service for our local, remote executives and executive admins.

    Key Responsibilities :

  • A deep understanding of our customers’ needs and the IT services available to them to ensure the services work for their needs
  • Be aware and take action on all IT initiatives that might impact our customers
  • Provide IT solutions for their needs
  • Work closely with support teams within the organization to own, coordinate, and drive escalations to closure
  • Establish trust and maintain confidentiality in all executive support activities
  • Provide expert IT guidance and training as needed
  • On-call support
  • After hours availability
  • Support for special events
  • Deskside Support

    Deskside support service will be used to provide assistance for requests that require second level support from the Service Desk.

    Key Responsibilities :

  • Provide remote and / or field support to company employees and customers.
  • Troubleshoot multiple computer and mobile platforms : Macintosh, Windows, Linux, Android and iOS.
  • Troubleshoot VPN issues.
  • Provide advanced support for multiple enterprise applications including : e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications.
  • Provision and manage equipment (mobile phone, desktop peripherals, laptops and desktops).
  • Troubleshoot and support video conference equipment, including events held onsite.
  • Remotely troubleshoot local and networked printers, including multi-functional copiers.
  • Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests.
  • Identify and implement innovative solutions to resolve customer issues.
  • Ensure resolutions are consistent with company standards and policies.
  • Provides after hours and on-call support as needed.
  • Contribute to various IT related initiatives as needed.
  • Ability to work in a fast paced dynamic team environment.
  • Required Experience :

  • 2-5 years of hands-on Executive Level Support
  • 4+ years of on-site desktop support and customer service support experience
  • Must have strong hands-on experience with Windows 7 / 10 and Mac OS, especially in an enterprise environment
  • Experience with Virtual Desktop Infrastructure support
  • Experience with supporting mobile devices (iPhones, Android Smartphones and tablets) under MDM solutions
  • Experience supporting cloud-based IT environment (Office 365, SharePoint, OneDrive, Okta etc.)
  • Experience supporting / troubleshooting Outlook client related incidents / request
  • Strong understanding of Active Directory user and Exchange mailbox administration
  • Hardware troubleshooting experience with Laptops, Desktops, and Network Printers
  • Must be professional, motivated, energetic with a strong work ethic and positive attitude
  • Strong organizational skills and time management
  • Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary
  • Qualifications :

    Bachelor’s degree or equivalent experience in information systems management, computer science, or business management

    A+, Network+, MCP, MCDST, MCSA, Apple and ITIL certifications a plus

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