Fountain Tire Quesnel (100A Pinecrest Road) is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Advisor.
As part of the inside sales staff, the Service Advisor is responsible for ensuring that all customers are provided with top-
notch customer service. Your duties will include :
Greeting and communicating with customers on all aspects of mechanical and tire repair and service
Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
Scheduling customer appointments for tire and mechanical service
Recommending tire service, specialty tire service, wheel and mechanical service to customers
Ensuring that all products are billed accurately to the customer
Completing proactive calls to customers to determine their satisfaction level with the service received
What does it take to get on track?
Expert knowledge of mechanical and tire service is strongly preferred
Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support
Strong time management skills
Well-developed interpersonal skills
Ability to work well under pressure in a fast paced, ever changing and high-volume environment
Maintaining a valid driver's license is a condition of employment
Must be available to work Saturdays
What do we offer? At Fountain Tire, you’ll have a great place to work :
Regular day shifts
Great discounts for you and your family on tires, parts and mechanical services
Health, Dental and Vision Benefits for you and your family
RRSP matching program
The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
Interested and qualified candidates are encouraged to apply in-store (100A Pinecrest Road) or on-line today!