Service Advisor
Fountain Tire
Quesnel, BC, CA
8d ago

Overview

Fountain Tire Quesnel (100A Pinecrest Road) is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Advisor.

As part of the inside sales staff, the Service Advisor is responsible for ensuring that all customers are provided with top-

notch customer service. Your duties will include :

  • Greeting and communicating with customers on all aspects of mechanical and tire repair and service
  • Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
  • Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up
  • Scheduling customer appointments for tire and mechanical service
  • Recommending tire service, specialty tire service, wheel and mechanical service to customers
  • Ensuring that all products are billed accurately to the customer
  • Completing proactive calls to customers to determine their satisfaction level with the service received
  • What does it take to get on track?

  • Expert knowledge of mechanical and tire service is strongly preferred
  • Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support
  • Strong time management skills
  • Well-developed interpersonal skills
  • Ability to work well under pressure in a fast paced, ever changing and high-volume environment
  • Maintaining a valid driver's license is a condition of employment
  • Must be available to work Saturdays
  • What do we offer? At Fountain Tire, you’ll have a great place to work :

  • Regular day shifts
  • Competitive compensation
  • Great discounts for you and your family on tires, parts and mechanical services
  • Health, Dental and Vision Benefits for you and your family
  • RRSP matching program
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
  • Interested and qualified candidates are encouraged to apply in-store (100A Pinecrest Road) or on-line today!

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