Tournament Convenor
NHL Senators
Ottawa,Ontario,Canada
9d ago

Primary Objective All team members of Senators Sports & Entertainment are held accountable for creating raving fans.The Tournament Convenor is responsible for ensuring that all aspects of tournaments held at the Bell Sensplex (Ottawa West) and / or Richcraft Sensplex (Ottawa East) are executed properly and to a world-

class standard. Essential Functions Essential Raving Fans Responsibilities and Accountabilities

  • Seeks ways to enhance the fan experience in unexpected ways.
  • Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
  • Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
  • Obsessed with client satisfaction, asking, How can I exceed your expectations today?
  • Maintains consistency in attitude and behaviour, exceeding expectations.
  • Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
  • Approaches all tasks with a can-do attitude, understanding that there is no other kind of attitude.
  • Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
  • Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
  • Presents a cheerful, positive manner.
  • Takes ownership and sees the client’s need through from beginning to end.
  • Exercises appropriate judgment in handling client situations.
  • Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
  • Shows initiative and takes action with an appropriate level of independence.
  • Ongoing

  • Supervise all aspects of tournament execution including :
  • Ensuring all games start on time (refs & teams ready, staff in position)
  • Ensure all team members are executing their roles to a high standard and submitting wow moment stories each shift
  • Regular cash-flow monitoring and depositing
  • Reconciling part-time team member cash-in and cash-out
  • Prizing distribution
  • Preparation of tournament materials in advance of tournament (office work)
  • Tournament desk is kept organized and a display is in place
  • Standings boards are kept up to date
  • Standings files are kept up to date & reconciled
  • Player of the game tracking kept up to date
  • Gamesheets organized and properly filled out
  • Gamesheets returned and filed properly
  • Suspensions issued and enforced according to the code of discipline
  • Manage content of tournament website to ensure it is kept up to date and accurate (including trouble-shooting any errors with service provider support staff)
  • Prepare and post news postings regularly on tournament website
  • Post updates only as directed to Sensplex Twitter account
  • Monitor Sensplex Tournaments mail-box and Twitter mentions / direct messages
  • Round robin standings finalized quickly and accurately and playoff teams posted and notified by phone within 1 hr of last game of evening at each division
  • Send regular updates to tournament coordinators throughout event
  • Contact tournament coordinators with ANY major issues
  • Contact tournament coordinators when any questions arise that have not been fully explained previously
  • Dealing with players, coaches, and minor hockey executives on a regular basis and as specific issues arise
  • Prepare post-event wrap-up including actual staff hours worked
  • Ensure relevant information is communicated accurately and timely to all event participants
  • Ensure all policies & procedures as outlined by the sanctioning body of each tournament are followed with 100% accuracy
  • Dealing with difficult people on a regular basis
  • Responsible for following policies & procedures set out by the Manager, Team Programs and Capital Sports Management Inc.
  • and for ensuring all part-time staff do the same

  • Other duties as requested by Tournament Coordinators or Manager, Team Programs
  • Health & Safety Responsibilities and Accountabilities Responsible for ensuring that all areas covered by Occupational Health & Safety Act ( OHSA ) are adhered to, specifically :

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
  • Using or wearing protective equipment, devises or clothing when required
  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
  • Training : Responsible for completing on-line training modules as required, including, but not limited to :

  • Accessibility for Ontarians with Disability
  • Ontario Worker Health & Safety Awareness
  • Workplace Hazardous Materials Information System
  • Violence and Harassment in the Workplace
  • May also be required to attend on-site training sessions as scheduled (eg. customer service). Qualifications

  • Able to work flexible hours (evenings, weekends, holidays)
  • Familiar with the rules of hockey (experience as a player, coach, or referee in organized minor hockey as asset)
  • Previous customer service experience required, previous Sensplex Tournament experience an asset
  • Demonstrated ability to perform at a high level with limited supervision
  • Excellent communication skills (written and oral)
  • Able to work under pressure and deal with difficult people in a calm & professional manner
  • Strong work ethic
  • Bilingualism (French & English) is preferred for the Richcraft Sensplex, an asset for the Bell Sensplex
  • Team player
  • Company Capital Sports Management Inc. Department Team Programs (Sensplex) Job Classification Part Time Regular Reports To Manager, Team Programs Deadline 12 / 31 / 2019 Date Added 10 / 26 / 2018

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