Primary Objective All team members of Senators Sports & Entertainment are held accountable for creating raving fans.The Tournament Convenor is responsible for ensuring that all aspects of tournaments held at the Bell Sensplex (Ottawa West) and / or Richcraft Sensplex (Ottawa East) are executed properly and to a world-
class standard. Essential Functions Essential Raving Fans Responsibilities and Accountabilities
Seeks ways to enhance the fan experience in unexpected ways.
Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
Knows and lives SSE’s mission every day through service, teamwork, continuous improvement, change, and fun.
Obsessed with client satisfaction, asking, How can I exceed your expectations today?
Maintains consistency in attitude and behaviour, exceeding expectations.
Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
Approaches all tasks with a can-do attitude, understanding that there is no other kind of attitude.
Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
Presents a cheerful, positive manner.
Takes ownership and sees the client’s need through from beginning to end.
Exercises appropriate judgment in handling client situations.
Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
Shows initiative and takes action with an appropriate level of independence.
Supervise all aspects of tournament execution including :
Ensuring all games start on time (refs & teams ready, staff in position)
Ensure all team members are executing their roles to a high standard and submitting wow moment stories each shift
Regular cash-flow monitoring and depositing
Reconciling part-time team member cash-in and cash-out
Preparation of tournament materials in advance of tournament (office work)
Tournament desk is kept organized and a display is in place
Standings boards are kept up to date
Standings files are kept up to date & reconciled
Player of the game tracking kept up to date
Gamesheets organized and properly filled out
Gamesheets returned and filed properly
Suspensions issued and enforced according to the code of discipline
Manage content of tournament website to ensure it is kept up to date and accurate (including trouble-shooting any errors with service provider support staff)
Prepare and post news postings regularly on tournament website
Post updates only as directed to Sensplex Twitter account
Monitor Sensplex Tournaments mail-box and Twitter mentions / direct messages
Round robin standings finalized quickly and accurately and playoff teams posted and notified by phone within 1 hr of last game of evening at each division
Send regular updates to tournament coordinators throughout event
Contact tournament coordinators with ANY major issues
Contact tournament coordinators when any questions arise that have not been fully explained previously
Dealing with players, coaches, and minor hockey executives on a regular basis and as specific issues arise
Prepare post-event wrap-up including actual staff hours worked
Ensure relevant information is communicated accurately and timely to all event participants
Ensure all policies & procedures as outlined by the sanctioning body of each tournament are followed with 100% accuracy
Dealing with difficult people on a regular basis
Responsible for following policies & procedures set out by the Manager, Team Programs and Capital Sports Management Inc.
and for ensuring all part-time staff do the same
Other duties as requested by Tournament Coordinators or Manager, Team Programs
Health & Safety Responsibilities and Accountabilities Responsible for ensuring that all areas covered by Occupational Health & Safety Act ( OHSA ) are adhered to, specifically :
Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
Using or wearing protective equipment, devises or clothing when required
Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures
Training : Responsible for completing on-line training modules as required, including, but not limited to :
Accessibility for Ontarians with Disability
Ontario Worker Health & Safety Awareness
Workplace Hazardous Materials Information System
Violence and Harassment in the Workplace
May also be required to attend on-site training sessions as scheduled (eg. customer service). Qualifications
Able to work flexible hours (evenings, weekends, holidays)
Familiar with the rules of hockey (experience as a player, coach, or referee in organized minor hockey as asset)
Previous customer service experience required, previous Sensplex Tournament experience an asset
Demonstrated ability to perform at a high level with limited supervision
Excellent communication skills (written and oral)
Able to work under pressure and deal with difficult people in a calm & professional manner
Strong work ethic
Bilingualism (French & English) is preferred for the Richcraft Sensplex, an asset for the Bell Sensplex
Company Capital Sports Management Inc. Department Team Programs (Sensplex) Job Classification Part Time Regular Reports To Manager, Team Programs Deadline 12 / 31 / 2019 Date Added 10 / 26 / 2018