Business Development Representative
Moncton, NB, CA
2d ago

Job Description

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren’t satisfied with keeping pace with today’s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance.

Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

Business Development Representative, Virtual Sales

The Business Development Representative (BDR) will call on identified existing Ricoh and non-Ricoh accounts. The primary objective of this role is to support the retention and expansion (growth) by leveraging the entire span of the Ricoh product and services portfolio.

The BDR will work in alignment with the Public Sector Sales Teams to identify targeted accounts and vertical market account base.

The BDR will utilize digital technology and resources to leverage and support the development and validation of qualified prospects and opportunities.

The BDR will be responsible for conducting research on existing and potential new accounts to present relevant solutions.

The BDR will utilize marketing resources and programs to define specific go to market strategies. The BDR will leverage the full Ricoh authorized suite of products, software, and services support.

The BDR role is not responsible for closing identified and qualified opportunities but will work in collaboration with all Ricoh personnel to support the closing of the sale.

Duties and Responsibilities :

  • Use core sales tools / resources : Salesforce (SFDC) (RCI assigned CRM solutions, LinkedIn, Power BI, Hoover, etc.) to research and connect with customers and prospects to develop sales opportunities with current and potential Ricoh customers.
  • The BDR is expected to complete the required number of outbound business development activities per day (phone calls / emails / video calls, MS Teams, etc) necessary to achieve set quotas.

    Minimum activities may vary depending upon defined market segment, account classification and / or mix of existing and prospect accounts.

  • Proactively develop new business opportunities by researching potential customers and industry trends to understand customers' challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services with the goal of presenting customers with Ricoh solutions that addresses their business needs & support the achievement of their business objectives
  • Introduce Ricoh to potential clients as a key strategic partner and solutions provider that can solve their key business problems
  • Review current customers portfolio and spend history to uncover potential opportunities to expand Ricoh's portfolio of products and services within existing accounts.
  • This should be grounded in an understanding of the customers' business needs and objectives.

  • Customize product solutions to increase customer satisfaction
  • Nurture long-term trusting relationships with customers that are grounded in positioning Ricoh as a trusted advisor and strategic business partner
  • Once opportunities are identified and initial customer interest is established, set up meetings or calls between prospective clients and Account Executives and transition the responsibility for closing the sale to the Account Executives.
  • BDR is not responsible for closing the sale but may be required to assist in collaboration with the overall Ricoh team to assist in the closing activity.

  • Maintain accurate and up to date CRM notes on potential opportunities inside the account. The position could be expanded to include other projects as required in the future.
  • Provide daily, weekly, monthly, and quarterly reports to the Sales Manager / VP on activities and associated sales results.
  • Supplemental reporting will be required for all Commercial, Public Sector, and Strategic Sales Teams.

  • Stay up to date with new products / services, new pricing / payment plans and industry trends
  • Effectively manage and prioritize multiple requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
  • Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company
  • Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead
  • Qualifications :

  • BSc degree in Marketing, Business Administration, or relevant field. (preferred, but not mandatory).
  • Proven work experience as a Sales Development Representative, Sales Account Executive, Business Development Representative or similar role in a B2B consultative selling environment.
  • Previous work experience in the Public Sector (preferred, but not mandatory).
  • Skills :

  • Strong Leadership and strategic thinking abilities
  • Strong business acumen and the ability to effectively interpret business information and use it to identify potential business development opportunities
  • Strong analytical skills and good working knowledge of MS suite of business applications, CRM Software (e.g., Salesforce), LinkedIn, and other business research tools
  • A proven track record of achieving or exceeding sales / engagement activity targets
  • Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
  • Excellent influencing and negotiation skills, coupled with tact and diplomacy
  • Demonstrated ability to collaborate effectively with a distributed sales team
  • Hands-on experience with multiple sales techniques (including cold calls) using virtual technology, such as video calls, MS Teams, etc.
  • Understanding of sales performance metrics
  • Strong and professional communication skills written, verbal, presentation
  • Ability to deliver engaging presentations and effective story telling skills
  • Drive, Grit, Team Oriented : strong desire to compete and win
  • Strong time management skills and the aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts.
  • Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world.

    Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.


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