Jr. IT Analyst to provide technical support to our clients workforce in their Sudbury Mines
S.i. Systems
Toronto
1d ago

Description

Jr. IT Analyst to provide technical support to our clients workforce in their Sudbury Mines

Location : Sudbudy ON

Shifts : Shift Work - Some Night Shifts

Length : 1 Year (W. Extensions)

Accountabilities :

  • Provide mobile support for end users for tablets and phones.
  • Perform complex hardware and / or software upgrades to existing equipment
  • Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Mobility Level
  • Provide proper and prompt updates on projects and documentation assigned on daily basis
  • Provide onsite and remote support.
  • Field service support (surface, underground, remote etc.) for device, applications, and other IT infrastructure as required.
  • Education and training :

  • Post-secondary degree or diploma in Computer Science or a related field
  • Experience :

  • Minimum 1-2 years of experience supporting a technical environment
  • Knowledge and Skills :

  • Proven success in collaborating with multiple stakeholders to deliver IT services
  • Demonstrate ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary
  • Able to analyze technical issues and think critically to provide recommendations
  • Strong MS Office skills
  • Ability to work in a virtual team environment
  • Strong initiative and effective ownership of task management
  • Expertise and Skills

  • Help Desk / Entry Level, Desktop Support Technician 2 - 4 years
  • Networks and Infrastructure, Network Technician
  • Priority Requirements

  • 2 - 4 years : Are you okay with working underground?
  • 2 - 4 years : How many years have you worked with Technical Support?
  • Work Environment

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