Job description Organization : Accenture Interactive Title : Digital Transformation Senior Manager Customer Interaction Transformation Accenture Digital
The digital revolution is changing everything, transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter?
Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries.
At the forefront of digital, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-
on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.
Accenture Digital is powered by three practices Interactive, Applied Intelligence, and Industry X.O. Accenture Interactive helps the world’s leading brands delight their customers and deliver superior business performance and customer experiences.
As part of Accenture Interactive Experience Transformation, you’ll balance art and science to create award-winning digital experiences for today’s connected consumers through integrated and dynamic solutions that incorporate strategy, marketing, creative and technology.
There is never a typical day at Accenture Interactive, that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-
changing space. Your role will require you to create new ideas, work directly with the clients to flesh out these ideas, and help clients bring these ideas to reality.
Our projects are typically long-term engagements completed on client sites in teams of combined Accenture and client professionals.
Essential Duties & Responsibilities
Shape how leading brands / governments interact with their customers / citizens as a result of emerging digital capabilities including Virtual Assistants, AI, Natural Language and Integrated Channel Models.
Work with Accenture’s leading Experience Design, AI, Digital Delivery and CRM teams to design and execute interaction transformation initiatives that drive improved experience and drastically reduce cost to serve
Develop and scale the skills within the Experience Transformation Team to realize the emerging market opportunity for Accenture in this space
A recognized business leader in Customer Experience and Channel Transformation, work within Accenture’s integrated solution go to market approach to position and sell customer interaction transformation projects
Someone with a keen eye for what your customers want, how they behave, what their preferences are and how digital fits in
Someone who can create a revenue plan, a marketing plan, a sales plan and digital operations playbook to commercialize the new digital business
And, one who will not hesitate in rolling up the sleeves to take lead of the new digital business for the client, if needed
Work with Industry Leadership and Operating Group teams to :
channel analytics, channel transformation, AI, Virtual Assistant, content management, contact center and technology architecture)