Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Perform Change Management Configurations Design and Implementation of the supported Product & Systems
Manage local suppliers in the provision of services for the Service Operations centers and report on services provided to management.
Continuously identify and document lessons learnt known errors and operational knowledge for improved services
When / where required be contactable for escalations and support on and on-call standby basis
Ability and motivation to work in a team and in rotating shifts
Minimum 2 - 5 years of experience in the infrastructure support domain. Must have dealt directly with external customers delivering to SLAs.
Minimum 2 - 3 years' experience in Remote Server Management and systems monitoring
Experience of working in the Airport / Airline industry is a plus
Hands on experience in virtualization / Cloud / IaaS / DaaS
Exposure to ITIL and to IT and network components and principles
Experience in organizing the activity of a team and to taking ownership of issues until resolution
EDUCATION & QUALIFICATIONS
Diploma / Degree in Computer Science or equivalent in-country qualification.
Applicable vendor / technology intermediate level certification or equivalent work experience in particular : Vmware, MCSE, CCNA, RHCSA, Oracle DB, MS-SQL.
ITIL Foundation Certificate
Citrix / Cloud certifications are a plus
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.