ServiceNow Delivery Lead
Ottawa, Ontario, Canada
3d ago

Job Description

We are Accenture a global professional services organization, which includes being a vital services partner to the world’s major cloud providers ServiceNow, AWS, Azure, Google, and others.

Demand for their offerings and for ours skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.

To meet that surging demand we consolidated our far-flung cloud-related skill sets into onehighly-focusedservices group, named Accenture Cloud First.

It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.

Accenture Cloud First is on a mission that has a $3 billion / three-year investment behind it.

Learn more about

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed,agilityand efficiency, all delivered at scale.

The Work :

Provide leadership oversight on critical ServiceNow programs atFortune 500clients.

Adviseclientson strategic decisions that help deliver collective outcomes on theirticketing roadmap, the CMDB transformation and platform DevOps.

Oversee the execution and architecture across (CMDB, ITSM, ITOM).

Provide leadership oversight and guide additional programs ata Fortune 500 clientthat rely on the CMDB transformation and manage dependencies.

Oversee KPI measurement, connect RAID log across all ServiceNow programs and lead steering reviews with VP community and CIO / CTO.

Coordinate and manage the relationship with the ServiceNow PS, Customer Success and Product Engineering leadership.

Lead and manage the implementation project team

Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Strong background working with Enterprise Software companies and / or Consulting companies

Demonstrated ability to influence and consult (providing options with pros,consand risks) while providing thought leadership to sponsors / stakeholders in solving governance, program / project management, business process and / or technical problems

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales / delivery activity only.

Please note : The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.


Here’s What You Need :

ServiceNow System Administrator Certification or in depth ServiceNow experience

Experience with MS Project

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

Project Management / Delivery experience or certification in project management

Bachelor's degree or equivalent (minimum 12 years) work experience. IfAssociate’s Degree, must have minimum 6yearswork experience

Bonus Points If :

PMP or CSM certification

Strong interpersonal skills, customer centric attitude

Proven team player and team builder

Strong organizational and analytical skills

Familiarity with SaaS deployments and its supporting architecture

A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management

ITIL V3 or V4 Foundations Certification preferred

Hold a Government Security Clearance at a Reliability level or above; or alternatively have the ability to attain a Government Security Clearance.

Bilingual in English and French.

Professional Skill Requirements

Proven ability to build, manage and foster a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in an information systems environment.

Excellent communication (written and oral) and interpersonal skills.

Excellent leadership and management skills.

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