Bilingual Personal Lines Damage Insurance Broker - Customer Service
Ontario Teachers Insurance Plan
Montreal, QC
4d ago

Every industry and profession has its own special characteristics, just as individuals do. At TWIS, our seasoned team of expert brokers and managers takes those characteristics into account to design custom-tailored insurance programs with one goal in mind : protecting the interests of our customers.

We are a proud nationally licensed brokerage, specializing in group insurance programs and offering a wealth of experience and expertise.

TWIS, a proud member of the OTIP Group of Companies (OGC) a group of organizations sharing the same commitment to servicing our members, is a community of many working towards one common goal : to provide exceptional service for our customers all across Canada.

We’re looking for someone to join our team as a :

Bilingual Personal Lines Damage Insurance Broker - Customer Service

As a member of our Quebec Home & Auto team, your responsibilities will include :

  • Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
  • Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Prepares and drafts responses to routine correspondence.
  • Processes rewrites and remarkets following established new-business guidelines.
  • Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
  • Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
  • Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
  • Performs other duties within competence, as assigned.
  • If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for.

    We need someone who has :

  • AMF license.
  • A minimum of one year’s experience in personal lines automobile and property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Must be bilingual (English / French)
  • RIBO and / or other licenses is an asset.
  • TWIS is more than just a place to work. In addition to competitive salaries and industry-leading benefits, TWIS offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to work collaboratively, and to continuously improve their professional skills.

    We take pride in our employee programs, including health and wellness initiatives, social events and much more! To recruit the best, we offer the best.

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