Sr. Business Systems Analyst
OpenText Corp
Waterloo, ON, CA
3d ago

The Opportunity

The Senior Business Systems Analyst will deliver results that will make the organization more profitable. They can work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes.

Their focus will be on process design, process reengineering, business requirements, gap analysis, data flows and provide internal ticket triage support for the business.

The Senior Business Systems Analyst will work with their manager and leads to ensure the quality and timeliness of work.

You Are Great At :

  • Working closely with broad user groups to coordinate and complete Operational Excellence activities to support sponsored projects and enhancements by Documenting and developing current state process flows Determining and documenting business requirements for business processes and ensure they don’t conflict with the requirements for future projects Preparing Gap Analysis Documenting and developing future state process flows Participating in the discussions of the functional spec & technical design Developing comprehensive E2E test cases and steps that will be loaded into HPALM Managing & triaging defects assigned during testing Obtaining sign off from the business for go live Preparing communications out to the business for the change impacts Preparing user training documentation for new functionality if required Documenting & coordinating the deployment plan
  • Holding regular stakeholder meetings to keep all interested parties updated in project progress
  • Providing support to business users on systems issues, escalating to Manager, CoE or an IT development / technical team as appropriate
  • Providing period end support to finance users as required, tickets, escalations, solutions.
  • Creating and building Operational Excellence Culture through inclusion, engagement, communication, and celebration
  • Using active listening and discussion skills to identify issues, ensure understanding and facilitate problem-solving
  • Matching different influence strategies and negotiating styles to fit the person or situation
  • Providing development opportunities and support to maximize Operational Excellence orientation across the organization
  • Collaborating with others to generate appropriate Operational Excellence deployment plan with organizational measures of success.
  • Acting as communication liaison between IT team and other pillars and functional areas.
  • Involving and coaching business leaders in preparing for and sustaining change
  • Being a change champion within the site and network by prompting questions and promoting team-based behavior
  • What It Takes :

  • 3 - 5 years of professional / technical experience prior experience with Salesforce (SFDC) and SAP preferred
  • BA certified or equivalent experience
  • Bachelor’s degree or equivalent in business / accounting
  • Strong experience in user testing and project management
  • Experience with the order to cash, procure to pay processes and record to report in a software or technology company is an asset
  • Good understanding of finance business processes, ability to prioritize, organize, and accomplish multiple tasks, both as part of a team and independently
  • Proven project management skills. Ability to develop value-based business cases along with our business partner, document detailed process flows, and define gaps
  • Ability to write detailed business requirements to translate into functional design
  • Attention to detail with emphasis on accuracy and quality
  • Strong verbal, written and interpersonal communication skills
  • Experience in production support is an asset
  • A high standard for work ethic and quality is required
  • OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

    Should you require accommodations during the selection process, please contact accommodationrequests opentext.com.

    Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office.

    Accommodations may be available for specific roles.

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