Shop Compliance Lead - Royal Oak
Canopy Growth Corporation
Calgary, AB, Canada
6d ago

The Opportunity

Want to work at one of the first legal cannabis shops in the country? Who wouldn’t? We’re looking for the best of the best to join our retail teams at our up-and-coming shops across the country.

Want a job where you can make money AND history? Who knows, maybe you’ll end up in a high school textbook someday. Oh yeah, and you won’t have to fold (just kidding you totally have to fold).

Here’s the type of person we’re looking for :

Reporting to the Shop Manager, the Shop Compliance Lead owns an area of the retail business and uses strong leadership skills to create an exceptional experience for retail staff and customers.

As a member of the retail management team, you are accountable for compliance initiatives, and acting as a resource to your team mates.

You interact with customers as they enter the store and understand what it means to be a brand ambassador inside and outside of our stores.

You know what it takes to be a team player and are excited about the opportunity to have an impact by managing an area of the retail business.

Recognizing that we operate in a highly regulated industry, the Shop Compliance Lead brings immense value to our retail locations, by protecting our ability to continue doing business.


  • Responsible for ensuring regulatory compliance at store level
  • Greet guests as they enter the store, checking identification and assessing intoxication
  • Be a leader in workplace health, safety and environment initiatives
  • Lead by example and deliver exceptional, intentional customer service
  • Be a leader in supporting your teammates understanding of the evolving regulatory landscape
  • Be a leader in asset protection and loss prevention initiatives
  • Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
  • Ensure the store meets and adheres to all compliance training and operational standards and procedures (education, security, checklists etc.)
  • Assist the management team in interacting with regulatory inspectors, and reporting on their activities
  • Encourage and educate on pharmacovigilance
  • Demonstrate strong time management and organization skills to keep priorities in focus
  • Be detail oriented, taking notes and reporting accurately on events which occur in the store
  • Conduct weekly audits of the stores camera system to ensure regulatory compliance
  • Perform inventory spot checks and report on your findings
  • Assist team members in deescalating difficult situations
  • Enforce all company policies and programs, ensuring compliance
  • Complete tasks as assigned by the Store Manager and Assistant Store Manager
  • Recommend improvements to your compliance toolkit
  • Other duties as assigned
  • Experience

  • Minimum 1-3 years of floor management experience
  • Be at least 19 years of age
  • Able to lift boxes 5-30 lbs
  • Must be comfortable working evenings and weekends
  • Resourceful, creative and solution-oriented
  • A leader with a proven ability to train others
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Strong verbal and written communication skills and excellent organizational skills
  • You are interested in compliance and driven to ensure our stores operate within legislative requirements
  • You are open to feedback and coaching
  • You demonstrate high levels of integrity and personal responsibility
  • You are trustworthy and customer-oriented
  • Bonus points if you’ve worked in a regulated environment before
  • Preference may be given to candidates with first aid training
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