The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Front of House Attendants to work concerts, plays, receptions, galas, and conferences. Organizational Status
Reports to Front of House Captains. Work Performed
The position performs a variety of duties during performances and events including ticket-taking, ushering, coatchecking, bartending and responding to the needs of patrons and clients as they occur.
Time Commitment : Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours). Shift start times can be in the morning, afternoon or evening. Supervision Received
Works under direct supervision of Front of House Captain and under general supervision of the Coordinators. New or unusual problems are referred to the Front of House Captain. Supervision Given
None. Consequence of Error / Judgement
Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue.
Errors in judgement could result in dissatisfied patrons and / or safety issues. Errors in handling of cash could result in shrinkage. Qualifications
Theatre / Concert Hall experience. Experience in high-volume establishments. Ability to communicate effectively verbally and in writing.
Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner.
Ability to exercise tact, diplomacy and discretion in dealing with patrons. Ability to cover flexible shift times. Must be able to work irregular hours and respond to on-call demands including evenings and weekends.
Physical ability to perform the duties of the job (e.g. standing for long periods. 'Serving It Right' responsible beverage service certificate would be an asset.
Level 1 First-Aid certification would be an asset.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.