Customer Experience Leader Gift Shops
Sunnybrook Health Sciences Centre
Toronto, ON, CA.
2d ago

We currently have a Regular Full-Time opportunity for a Customer Experience Leader in the Gift Shops & Retail Vendors department at our Bayview Campus.

This is a Regular Full-Time position and requires flexibility to work days, evenings, and weekends. The position rotates between the gifts shops located at the Bayview and Holland sites.

Summary of Duties :

  • Meet or exceed sales goals by providing exceptional service to all customers, suppliers, vendors, volunteers, and hospital staff
  • Create and maintain displays to drive sales and provide a visually attractive shopping experience
  • Receive, price, and merchandise retail goods in a timely and efficient manner
  • Prepare on-line and telephone orders for delivery
  • Administrative duties including answering email, telephone inquiries, balancing daily paperwork, and maintaining inventories
  • Provide leadership, support, and guidance to gift shop volunteers
  • Strive for excellence in all areas of retail operations
  • Contribute to the success of a large and vibrant retail operation by playing a key role in raising funds for patient comfort & care through the operation of a successful hospital gift shop
  • Maintain a safe and clean work environment
  • Other duties and projects as assigned
  • Summary of Duties :

  • Minimum 2 years’ experience in a retail environment
  • Demonstrated superior retail sales and customer service skills
  • Excellent interpersonal and communication skills
  • Experience and interest in retail merchandising
  • Interest in and awareness of fashion and décor trends
  • Ability to deal with multiple and conflicting priorities
  • Ability to work as team member in a busy environment
  • Proficiency with MS Office and POS systems
  • Excellent organizational and time management skills
  • Previous experience working with volunteers an asset
  • Previous experience with on-line retail is an asset
  • Ability to work at two locations; Bayview & Lawrence and Yonge & Wellesley
  • Ability to work days, evenings, weekends
  • Ability to work standing and lift boxes, climb ladders
  • Qualified candidates are invited to submit their resume and cover letter (in one document) quoting 192649 to :

    Human Resources

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