The Senior Telephone Adjuster is mainly responsible for handling minor to moderate size property claims. The role is to provide excellent customer service throughout with proper investigation of the loss, evaluation of coverage, negotiation of the claim and its ultimate settlement within the parameters of the policy wording and using the standards and guidelines set forth in the Claims Manual.
The candidate will be experienced enough to provide mentorship to junior staff.
Coverage determination, investigation, negotiation and settlement of property claims
Timely and effective contact with insureds, third parties, vendors and independent adjusters in order to establish a fair settlement.
Clear and concise communication with insureds, third parties, vendors and independent adjusters
Regular exchange of information / communication between departments as it pertains to the risk.
Handle general inquiry phone calls as well as claims reported by phone from insureds and brokers
Attempt subrogation whenever possible and handle salvage recovery
All other related tasks
Expérience et formation
Completion or commitment to complete CIP designation
Minimum Grade 12 graduation, with preference for Post-secondary education
Minimum of 5 years prior experience in a similar role
Must be fully experienced in Residential Property Lines including Condominium Unit Owner coverages with a preference for Commercial Lines claims experience as well
Fluent in Mandarin or Cantonese is not necessary but would be an asset
Qualités et aptitudes
Strong verbal and written communication skills
Excellent time management, prioritization, organizational and planning skills required
Ability to problem solve and self-motivated and work independently
Excellent telephone and negotiation skills
Strong attention to detail, accuracy and efficiency
Good team player