Solutions Engineer
Auvik Networks Inc
Waterloo, Ontario, Canada
2d ago
source : Communitech Corporation

As an Auvik solutions engineer, you’ll be a driving force behind Auvik Way principle #1 : Wow our customers. Drawing on your in-depth understanding of computer networking and your innate desire to solve business problems, you’ll be a technical voice working the Auvik front lines with sales and customer success to deliver a world-class product experience.

What will I be doing?

As a key member of the sales and customer success teams, your days will be spent :

  • Diving head first into prospect and customer business challenges and discovering opportunities to solve those challenges using Auvik’s network management software
  • Supporting the sales and customer success teams through RFP responses, customer questionnaires, solution deployments, and escalated technical support issues
  • Applying software and computer engineering knowledge, plus problem-solving skills, to the integration of Auvik into customer environments and third-party products
  • Developing solutions to network monitoring challenges through in-product and out-of-product customizations
  • Conveying the value of Auvik by helping customers augment their standard operating procedures, identify network issues on their client sites, improve quarterly business review processes, and reduce mean time to resolution using Auvik
  • Acting as an internal liaison between the sales, customer success, customer support, and product management teams
  • Investigating, debugging, and documenting unexpected behavior in Auvik as discovered through customer calls
  • Communicating experience from the field to the product and development teams, contributing to product design, improvements, and evolution
  • Developing technical collateral in collaboration with the marketing team
  • Representing Auvik at trade shows, customer visits, and other events
  • What are we looking for?

  • Keen understanding of the IT service provider industry and its challenges
  • A strong networking background and extensive hands-on experience at all layers of the network stack
  • Outstanding communication and interpersonal skills, with an ability to build strong relationships externally and internally
  • Holistic approach to problem-solving
  • A knack for sifting the signal from the noise and identifying when data can help solve a problem
  • Intrinsically motivated individual with the ability to juggle and prioritize multiple tasks
  • Are there any bonus points?

    Yes! We’ll give your application extra credit if you have one or more of these :

  • Experience using Auvik
  • Experience working for a managed services provider
  • Network certifications such as CompTIA Network+, CCNA, or CCNP
  • How do I apply?

    Make sure you include these two things :

  • A note that tells us why you’re a great fit for Auvik
  • Your resume
  • Thanks and good luck. We look forward to hearing from you.

    Auvik aims to create a selection process that’s inclusive and accessible. If you need accommodation during any stage of the process, please contact hr auvik.

    com and we’ll provide reasonable accommodation confidentially.

    About Auvik

    Auvik is a venture-backed company making software that's changing the way IT networks are managed. We're solving the problems of network complexity so our customers don't have to.

    Awesome or bust those are words we live by. We're headed all the way to the top and looking for people with the smarts, talent, and drive to join us. Are you up for it?

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