Veterinary Client Care Specialist - VCA Canada Western Veterinary Specialist & Emergency Centre
VCA Canada
Calgary,AB,T3C0J8
6d ago

Job Description :

VCA Canada Western Veterinary Specialist & Emergency Centre is currently recruiting for a customer service focused Client Care Specialist to join our clinic.

This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital.

  • Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;
  • Create a warm and welcoming environment for our patient and pet parents
  • Assisting veterinary staff with various tasks and treatments when required
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Must be available to work evenings, days, weekends and holidays.
  • VCA Canada Offers!

    At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.

    A team we think of as family. When you join our family, VCA Canada offers :

  • Exceptional career development
  • Generous personal pet care discounts
  • A network of highly educated and skilled professionals!!
  • And more perks!
  • VCA Canada Cares!

    At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward.

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