Salesforce Business Systems Analyst, Partnerships
Toronto, Canada
1d ago

Job Description

As a Salesforce Business Systems Analyst, you will be a part of the Square Automation team focused on providing enterprise solutions to our partners on the Partnerships team.

You will be involved in company-wide strategic programs and work on a variety of tasks such as requirements gathering, solution design, testing, training, and post implementation support.

You will partner with our Automation Product Management and Delivery teams to provide holistic, scalable solutions and oversee the successful implementation of these projects.

You will :

Collaborate with Product Management and Delivery teams to understand business goals

Perform complex business and systems analysis work to optimize business processes and design and implement end-to-end user experience centric solutions supporting business requirements

Document and develop detailed diagrams of current state business problem, user stories and requirements as it relates to the overall solution, as well as the supporting applications and interfaces, identify gaps, and discover new opportunities for automation

Translate functional business problems into business requirements and well-architected end-to-end solutions that align with industry best practices and support business goals

Research and promote business workflow and technology discussions and make appropriate recommendations to improve efficiency and end-user experience

Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the Architecture Review Board and business stakeholders

Partner with Solutions Architect & Technical Architect to analyze the current workflows to identify weaknesses and opportunities for improvement from an experience perspective

Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and end user acceptance testing sessions with customers

Propose solutions that optimize Salesforce system performance, increase adoption of Salesforce Lightning and improve user experience

Provide thought-leadership to business partners by recommending innovative features, products, and technologies that should be introduced into the product roadmap which align to business vision and goals

Measure the productivity impacts, improvements and other key metrics changes as a result of implementation of new processes and technologies

Post project go live support to ensure adoption and successful change management

Triage and support of Tier 2+ inbound requests such as troubleshooting issues and bugs, and identifying future enhancements to improve user experience

Basic project management across the SDLC of proposed solutions through delivery.

You have :

5+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility

3+ years of in-depth, hands-on experience with consultation, design, and documentation of enterprise scale salesforce solutions.

Ability to understand business requirements and convert them into solution designs

Deep understanding of Salesforce Lightning Experience with previous experience designing solutions for Lightning Experience migrations

Previous experience implementing Salesforce Experience (Community) Cloud, Salesforce Partner Portal or other experience with Partner facing applications

Proven ability to work creatively and analytically in a problem-solving environment

Deep understanding of how systems and automation support end-to-end business processes

Excellent time management, communication, presentation, and interpersonal skills

Experience with agile-scrum methodologies

Even better :

Certified Experience Cloud Consultant, Salesforce Administrator, App Builder, or Sales Cloud Consultant

Previous roles supporting CRM for Partnerships team(s)

Previous roles in a consulting or high growth, tech environment

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