Who We Are :
It’s an exciting time to begin a career with Lowe’s! We are one of Canada’s largest home improvement companies and we continue to focus on our Canadian growth and bringing the Lowe’s brand closer to the customer.
Wherever we operate, we are committed to making a meaningful difference in the lives of our employees, our customers and in the communities in which we live and work.
If you’re a passionate person who shares our values and is committed to delivering exceptional results for our customers, we want to meet you! We offer competitive compensation, comprehensive benefits, a supportive team environment and plenty of opportunities for personal and career development.
What You Will Do :
The primary function of the Customer Service Associate (CSA) ProServices is to assist customers, primarily at the ProServices desk.
This includes building relationships with the Pro customer, honoring the price guarantee, taking and following up on orders, following up on quotes, and arranging for product deliveries.
The CSA ProServices is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and / or extended protection / replacement plans where appropriate.
The CSA ProServices is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Lastly, the CSA ProServices is responsible for completing all other duties as assigned.
What We’re Looking For :
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Physical ability to move large, bulky and / or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
What You Need to Succeed :
Minimum Qualifications 6 months’ experience using a computer, including inputting, accessing, modifying, or outputting information.
6 months’ experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.
6 months’ sales experience in building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations), identifying and selling products based on customer needs, including credit cards, installations, add-
on sales, and explaining warranties, product features, and benefits. Experience resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
Preferred Qualifications :
Degree or Diploma in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.
g., kitchen, plumbing, electrical, lawn and garden). 1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-
on sales, and explaining warranties, product features, and benefits. 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business as well as retail merchandising experience, including performing Zone Recovery, stocking, down-
stocking, facing / fronting product, pricing, maintaining signage, and housekeeping. 1 year experience working in any sales floor department at a Lowe's retail store or 1 year experience in a customer service position at other home improvement, hardware retailer, or wholesale distributor in related department (e.
g., kitchen, plumbing, electrical, lawn and garden).
More About Us :
Serving both retail and commercial customers, Lowe's offers one of the largest selections of home improvement products and is dedicated to providing exceptional customer service.
With over 40,000 products in-stock and thousands more online, Lowe’s helps customers build, improve and beautify their homes