Renewal Specialist - Cisco
CDW Canada
Toronto, ON, Canada
5d ago

What you’ll do

  • Quotes Cisco renewals proactively 60-90 days in advance including takeover deals and multi-year services on product requirements.
  • Responsible for reviewing quotes and configurations to identify potential add-on opportunities
  • Liaison between Account managers and Cisco for special pricing requirements and broader account strategy; recommend and implement the final pricing strategy
  • Present renewal quotes to the customer, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
  • Manage lead lists / renewal portals to maximize time, effort and sales and pipeline of quotes / orders
  • Analyzing CDW’s Cisco sales and the Canadian IT marketplace to find opportunities to drive more business
  • Engage with and cultivate relationships with Cisco employees to drive business
  • Conducts conference calls and customer presentations as necessary
  • Administers and manages various Cisco tools in coordination with CDW sales teams
  • Tracks and manages sales forecasts in CRM for Cisco services opportunities
  • Obtains relevant industry and partner certifications and attends approved outside trainings
  • Works with other departments at CDW to further relationships with customers, partners and account managers and overall service delivery excellence
  • Responsible for answering presales technical questions pertaining to Cisco Services; be an expert on all Cisco Services
  • What you need to succeed :

    Must-have :

  • 3+ years of experience in technical sales or sales support including 1+ years of experience with Cisco services
  • College or University education
  • Ability to thrive in a fast-paced environment and manage multiple priorities while meeting defined deadlines
  • Eager to take on new tasks / responsibilities and passion for customer experience operational excellence and continuous development
  • Proficiency in Microsoft Office applications
  • Excellent oral and written communication skills and willingness to close a deal
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
  • Nice-to-have :

  • Experience in technology sales
  • Experience with Cisco services renewals
  • Familiarity with competitive products
  • Aptitude for learning about the Cisco portfolio
  • Experience with Cisco CCWR, CCW, PXP or TPV
  • Who we are :

    CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

    Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

    With the breadth of products and services we offer, there is no request too big or too small.

    What you can expect from us : Culture, coworkers, careers.

    CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way.

    Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

    At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with.

    Bring your best true self and your best ideas to CDW. Because diverse perspectives bring forth better problem solving and better solutions for our customers on a rapidly evolving technology landscape.

    The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP / DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.

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