Ecommerce Product Manager
Toronto, Ontario
5d ago


Ecommerce Product Manager

Role : Ecommerce Product Manager

Reporting to : Chief Revenue Officer

Introduction :

Pivotree architects, builds, hosts and manages a wide range of commerce experiences for well-known domestic and global brands.

Customers turn to Pivotree as their trusted partner when they want to grow revenue, increase online and in-store traffic, improve customer experience, grow a loyal customer base, achieve operational efficiencies, and higher profits.

Pivotree is a privately-held and venture backed company with an aggressive growth objective including strategic acquisitions.

2018 was a transformational year for Pivotree with the combination of three existing businesses in this sector : Tenzing, ThinkWrap and Spark : Red.

Our combined team is made up of a diverse blend of engineers, solution architects, programmers, UI developers, project managers and analysts who work together to create and manage next-generation commerce excellence.

We hold ourselves to the very highest standards and our employees take great pride in our accomplishments.

Position Summary :

Pivotree is seeking a talented, entrepreneurial-minded individual with a strong eCommerce background to join our product team as we continue to build innovative services.

Pivotree’s goal is to offer commerce services that delight our customers. The mission of the product team is to drive the product strategy to achieve this goal and solidify the Pivotree brand as a customer focused commerce services provider.

In order to achieve this, we need a product manager that understand the needs of our customers and can gather product requirements in order to launch new eCommerce services and enhance existing offerings

Roles & Responsibilities :

  • Work closely with the SVP for ecommerce to define our ecommerce strategy and product portfolio
  • Understand market opportunities and customer pain points by engaging customers directly and through market and competitive research - use this knowledge to define and document business requirements and build prioritized product / service roadmaps
  • Work closely with the engineering and operations teams to help determine technical requirements and execution schedule
  • Work with marketing team to define target customer profiles and build strong product messaging focusing on business benefits and competitive differentiators of the products you manage
  • Engage and partner with third party vendors to leverage their capabilities as needed
  • Work with the finance team on pricing strategy and revenue forecasts
  • Provide training to sales, marketing and solution engineers on product capabilities, marketing message and pricing
  • Engage customers and prospects in coordination with sales to drive product adoption and grow and foster an ecosystem of users


  • Bachelor’s degree in business, engineering or related fields
  • 2+ years of experience with eCommerce products like Oracle Commerce, SAP Hybris or ElasticPath
  • 2+ years of experience in product management, management consulting or ecommerce services
  • Strong customer focus and ability to bring the voice of the customer to internal discussions
  • Strong execution skills and ability to drive throughout the product life cycle, from concept to launch
  • Ability to multi-task and collaborate with broader cross-functional teams to gather consensus
  • Solid communication skills with the ability to convey complex technical solutions to stakeholders with differing levels of technical expertise
  • Preferred

  • Experience with the various products and solutions that are part of the commerce end to end process including order management, search, content management, etc.
  • Master’s degree in Business, Engineering or related fields
  • Financial acumen with experience budgeting and revenue forecasting
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