Bilingual Shift Supervisor - Quebec City
INACRE Conseil
Quebec City, Canada
1d ago

Présentation de l'offre

Bilingual Shift Supervisor Quebec City, Quebec

Full Time Permanent Position

Rôle et responsabilités

Are you bilingual (written and verbal) in both French & English?

Do you have a least 2 years of hands-on experience at a management or supervisory level in the Hospitality Industry?

Our client is looking for a customer focused energetic Bilingual (French & English) Shift Supervisor to provide support to the Manager.

The successful candidate will work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location.

Their long-term objective is to develop their own skills towards becoming a Manager themselves, and in the absence of the Manager, be the individual wholly accountable for the operations.

  • Serve as a role model for customer-first behaviors according to company standards
  • Build a team of customer-focused employees through effective hiring, coaching and measurement
  • Handle difficult customer situations professionally
  • Handle any customer complaints / concerns
  • Respond to customer inquiries on a timely basis
  • Ensure all products meet the Company’s quality standards
  • Conduct store tours
  • Answer telephone and email enquiries in a timely manner and utilize the Company’s procedures
  • Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
  • Work with the Store Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production
  • Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
  • Understand and implement store quality control procedures
  • Coordinate production schedules to meet customer demands and minimize labor hours
  • Inspect, troubleshoot, and assess any production or equipment problems Safety and Sanitation
  • Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
  • Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, et
  • Ensure compliance with all aspects of food safety and food safety certifications.
  • Oversee proper upkeep of store facility and equipment
  • Assist the Store Manager in recruiting, hiring, training, and dispute resolution
  • Supervise all shift personnel
  • Build a team of customer-focused employees and foster teamwork
  • Demonstrate leadership in employee development, including that of Key Staff
  • Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting
  • Assist Store Manager in completing and managing income and expense budgets, including accounts payable / receivable, profit and loss, etc.
  • Accounting tasks such as counting and depositing revenues.
  • Assist Store Manager in completing required corporate reporting documentation, both financial and operational
  • Manage company resources responsibly including inventory control
  • Manage financial duties
  • Protect company assets
  • Communicate and model company standards and policies
  • Implement efficiently and effectively directives from store, corporate, and divisional management
  • Develop and maintain store organization to promote efficient operations
  • Interface with corporate office personnel
  • Conduct store audits and complete store summary reports, including action plans
  • PLEASE NOTE : If you are having problems applying through the portal please send resume directly to alex.pike

    Exigences et expériences

  • Bilingual (written and verbal) in both French & English
  • High school or GED required
  • Post secondary education strongly preferred
  • Previous Experience with leading teams, sales, management, production, and customer service
  • Strong communication, organizational, and leadership skills
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm
  • Self-motivation, creativity, and adaptability
  • Computer, telephone, Microsoft Office, and fax knowledge
  • Must have availability to work weekends, nights, and evenings.
  • Avantages et autres informations

    Base Salary $35K to $45K negotiable depending on experience.

    Full Time Permanent Position

    Yearly Bonuses!

    If you are interested, please send your application (English & French Resume plus Cover Letter) through our web site in the employment section or directly via email to alex.pike

    For further information, you can visit our web site https : / / / en / jobs / or contact us via phone at 416 550 5135 ext 231

    We thank everyone who submits their application. However, only those selected will be contacted for an interview.

    We offer a referral bonus of $200 minimum if you present someone who is hired for one of our roles! Visit https : / / inacre.

    ca / en / about-us / referal-program / or contact us for details.

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