Présentation de l'offre
Bilingual Shift Supervisor Quebec City, Quebec
Full Time Permanent Position
Rôle et responsabilités
Are you bilingual (written and verbal) in both French & English?
Do you have a least 2 years of hands-on experience at a management or supervisory level in the Hospitality Industry?
Our client is looking for a customer focused energetic Bilingual (French & English) Shift Supervisor to provide support to the Manager.
The successful candidate will work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location.
Their long-term objective is to develop their own skills towards becoming a Manager themselves, and in the absence of the Manager, be the individual wholly accountable for the operations.
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through effective hiring, coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints / concerns
Respond to customer inquiries on a timely basis
Ensure all products meet the Company’s quality standards
Conduct store tours
Answer telephone and email enquiries in a timely manner and utilize the Company’s procedures
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Work with the Store Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, et
Ensure compliance with all aspects of food safety and food safety certifications.
Oversee proper upkeep of store facility and equipment
Assist the Store Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting
Assist Store Manager in completing and managing income and expense budgets, including accounts payable / receivable, profit and loss, etc.
Accounting tasks such as counting and depositing revenues.
Assist Store Manager in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Conduct store audits and complete store summary reports, including action plans
PLEASE NOTE : If you are having problems applying through the portal please send resume directly to alex.pike inacre.ca
Exigences et expériences
Bilingual (written and verbal) in both French & English
High school or GED required
Post secondary education strongly preferred
Previous Experience with leading teams, sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Computer, telephone, Microsoft Office, and fax knowledge
Must have availability to work weekends, nights, and evenings.
Avantages et autres informations
Base Salary $35K to $45K negotiable depending on experience.
Full Time Permanent Position
If you are interested, please send your application (English & French Resume plus Cover Letter) through our web site in the employment section or directly via email to alex.pike inacre.ca
For further information, you can visit our web site https : / / inacre.ca / en / jobs / or contact us via phone at 416 550 5135 ext 231
We thank everyone who submits their application. However, only those selected will be contacted for an interview.
We offer a referral bonus of $200 minimum if you present someone who is hired for one of our roles! Visit https : / / inacre.
ca / en / about-us / referal-program / or contact us for details.