Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.
Educate patients on lens insertion and removal and overall care of contact lenses. Able to effectively sell and meet or exceed all sales goals
Essential Responsibilities :
1.Schedule appointments according to the SOP Appointment Scheduling / Check-In guidelines, including next year’s appointment.
2.Efficient in recommending patients fill out paperwork on-line and importing patient information from web daily.
3.Confirm the schedule : call appointments the day before to confirm the appointment time. Contact / reschedule no shows and cancellations.
4.Pull all charts for the next day’s appointments; scan / shred (if necessary) set-up color folders.
5.Has complete understanding of MVC plans and is able to articulate plans to customers and patients.
6.Preauthorize insurance day before appointment; .Reconciles all exceptions pre-closing using 35 report.
7.Handle patients’ FLOW efficiently.Answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Able to perform duties related to EMR proficiently. Maintain complete and accurate patient records according to SOP standards.
8.Perform preliminary testing data collection as directed utilizing Patient Flow form and entering in EMR
9.Instruct patients on the insertion, removal, cleaning, care and proper handling of their contact lenses.
10.Order (regular and trials), stock, notify patients when their contact lenses are available for dispensing, dispense contact lenses and eyewear using SERVE.
11.Recall patients daily using POS recall system; call and appt. goals met daily.
12.Able to effectively sell and meet or exceed all sales goals
13.Clean and maintain equipment and instruments in the optometric area and cover equipment nightly as well as supply inventories and ensure inventory is not expired
14.Other duties as assigned by management to include cross training, support of retail floor, etc.
Additional Requirements :
Mental / Physical Requirements :
Training Requirements (where applicable)
Essential Responsibilities related to Physical Demands / Work Environment :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.
The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and / or move up to 20 pounds.
The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities related to Behavioral Characteristics :
HIPAA & Security Requirements